Job Description

Role: Patient Portal Liaison Job Location: Remote
Pay Range: $32/ Hr - $37/ Hr
Job Responsibilities 

• Telephonic delivery of patient support services
• Serve as a liaison between patient, professional health care departments and Central Office management
• Helping to guide patients in need of medical services.
• Reviewing relevant information in the Electronic Medical Record
• Collaborative Coordination of appointments for patients at H+H Facilities
• Tracking the results of outreach calls made to patients
• Understanding the value-based payment metrics driving patient outreach
• Communicating with patients in a caring, empathic, and culturally competent manner

  Job Requisites

• One year experience
• Basic Excel skills
• Patient or customer outreach/interactions
• Strong interpersonal skills, both verbal and written. 
• Excellent customer service skills. 
• Must be able to type 25 to 35 wpm.
• Strong internet and computer skills.
• Have a professional manner.
• Strong training experience.

Preferred Skills

• Bilingual is a plus
• Strong communication skills
• Organized
• Experience meeting productivity targets is a plus
• Cultural competency and appreciation for health equity
• Experience with NYC H+H and/or the communities in which it serves.
• Ability to work some evenings and/or weekends to increase patient reach rate is a plus•      

Education

• High School Diploma or GED required.  
• BA or currently enrolled in a BA program,
• Bi-lingual skills are strongly preferred (Spanish, Mandarin, Russian, French, Cantonese, Korean, Urdu, other) Preferred.

Compensation: $32.00 - $37.00 per hour

Minority and Women Owned Business Enterprise (MWBE) certified by the State of New Jersey and Minority Business Enterprise (MBE) certified from National Minority Supplier Development Council.

Our Vision & Mission We believe in the free enterprise system. We shall consistently treat our customers, employees, suppliers and the community with honesty, dignity, fairness and respect. We will conduct our business with the highest ethical standards. Our Mission is “Continually exceed our customers & increasing expectations.”

What We Value ? We value Integrity, Customer Satisfaction, Honesty and fairness. They are essential to the way we do business and how we interact with people. We do what we say we will do, and we conduct ourselves in accordance with our code of ethics.

Our Employee Is Our Key The diversity and involvement of our people is the foundation of our strength. We are committed to their fair and effective selection, development, motivation and recognition. We provide employees with the tools, training and support to achieve excellence in customer satisfaction.