• Answer incoming calls with a professional, friendly, and welcoming tone.
• Call on new patient referrals to initiate scheduling and collect required information.
• Accurately enter patient demographics, insurance details, and medical information into the EHR
system.
• Schedule patient evaluations and follow-up appointments appropriately, balancing clinic
availability and patient needs.
• Verify insurance eligibility and communicate coverage, benefits, and out-of-pocket costs to
patients.
• Guide patients through the “patient journey” by educating them on practice policies, what to
expect at their first visit, and the importance of attending scheduled therapy sessions.
• Handle overflow calls from individual clinics to support front desk staff as needed.
• Collaborate with clinical teams and administrative staff to ensure seamless communication and
workflow.
• Follow up with patients after their first appointment to confirm satisfaction and answer any
questions.
• Maintain professionalism and a supportive attitude toward patients and staff.
• Uphold HIPAA and organizational policies, ensuring patient privacy and compliance at all times.
• Assist with additional administrative tasks and special projects as assigned by the supervisor.
Requirements
Excellent communication and interpersonal skills with a compassionate,
professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment while adapting to
shifting priorities.
• Proficient in Microsoft Office and experienced with EHR systems
• Ability to problem solve and identify opportunities to improve the patient
onboarding process.
• Collaborative team player with the ability to also work independently
Benefits
We are a privately owned outpatient physical therapy network that is committed to always putting our customers first. We have 25 plus locations throughout Monroe, Livingston, Ontario, Yates, and Wayne Ontario Counties to make it convenient to seek our services whenever we are needed.
