Job Description

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com

About the Role

The Patient Navigator - Third Party Reproduction role is an ideal opportunity for compassionate, detail-oriented individuals seeking to make a meaningful impact in the field of reproductive health. You will play a vital role in supporting patients undergoing Third Party Reproductive (TPR) services, guiding them through their treatment journey, and coordinating care with a multidisciplinary team to ensure an exceptional experience.

We are seeking a Patient Navigator - Third Party Reproduction to join our dedicated team at Pinnacle Fertility - Michigan in Bloomfield Hills, MI This is a full-time onsite position working Monday through Friday, from 8:30 AM to 5:00 PM, with 3-4 weekends per year and one holiday

Key Responsibilities:

• Serve as the primary point of contact for patients undergoing Third Party Reproductive (TPR) services.

• Guide patients through their treatment plans, educating them on procedures, testing, medications, and follow-up care.

• Coordinate TPR treatment per provider directives under the supervision of a registered nurse navigator.

• Participate in cycle-specific visits and daily rounding, clarifying instructions and coordinating care.

• Schedule appointments, tests, referrals, and ensure all necessary follow-ups are completed.

• Communicate regularly with healthcare providers and administrative teams to support continuity of care.

• Maintain accurate documentation in the electronic medical record (EMR) system.

• Provide emotional support and advocate for patient needs throughout the treatment process.

• Monitor patient progress, track compliance, and follow up on missed appointments.

• Participate in team meetings, quality improvement initiatives, and assist with special projects as assigned.

• Assist with additional administrative tasks and other duties as assigned
• Assist with after-hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately
• Availability to work occasional weekends and holidays as required.

Position Requirements:

• Education: High school diploma required. Bachelor’s degree in healthcare, social work, or a related field preferred; Certified Medical Assistant Certification (CMA) preferred.
• Experience: Minimum of 1 year of experience in third-party reproduction (TPR) coordination, patient navigation, or a related fertility care coordination role required. Experience coordinating ART cycles is highly preferred.
• Skills:
• Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
• Excellent communication, organizational, and problem-solving skills.
• Excellent time and people management skills with the ability to work independently, multi-task, and prioritize work.
• Proficiency in using electronic medical records (EMR) and healthcare software.
• Empathy and a patient-focused approach, with the ability to work collaboratively in a multidisciplinary team.

Compensation & Benefits:

• Hourly Rate: Final offers based on experience, skills, and qualifications.
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.