Job Description

Patient Navigator - RN for Structural Heart working in the Cath Lab at Northwest Medical Center is Full Time.

The Patient Navigator - RN provides guidance, support, and education to patients and their families throughout the continuum of care. This role assists in coordinating care, overcoming barriers, and facilitating communication among patients, caregivers, and healthcare providers. The Patient Navigator collaborates with interdisciplinary teams, community resources, and support services to ensure a seamless and patient-centered healthcare experience.

Essential Functions

• Serves as a primary point of contact for patients, families, and caregivers from diagnosis through the end of treatment, providing ongoing support and assistance.
• Assesses patients’ medical, emotional, and socioeconomic needs, addressing barriers to care and coordinating solutions to enhance treatment adherence and outcomes.
• Provides patient education, addressing concerns about treatment, potential side effects, and management strategies to improve understanding and quality of life.
• Facilitates communication between patients, caregivers, and healthcare providers, ensuring timely and accurate information sharing.
• Acts as a patient advocate, collaborating with multidisciplinary teams to improve services, reduce delays, and optimize the time from diagnosis to treatment.
• Coordinates referrals to support services such as social workers, financial counselors, dietitians, and community resources, including transportation and support groups.
• Assists patients with insurance-related matters, including completing forms and obtaining financial assistance as needed.
• Develops, updates, and provides educational materials for patients and caregivers, maintaining a library of resources tailored to patient needs.
• Tracks patient progress throughout the care continuum, addressing concerns and adjusting plans as necessary to meet evolving needs.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 3-5 years of clinical nursing experience required
• 1-3 years of experience in patient navigation, care coordination, or case management preferred

Knowledge, Skills and Abilities

• In-depth knowledge of patient navigation, care coordination, and nursing principles.
• Strong communication and interpersonal skills to interact effectively with patients, families, and healthcare providers.
• Ability to assess and address barriers to care, demonstrating empathy and problem-solving skills.
• Knowledge of community resources and support services to address patient needs holistically.
• Proficiency in patient education, including developing materials and conducting teaching sessions.
• Organizational skills to manage multiple priorities and coordinate services across the continuum of care.
• Familiarity with insurance processes, financial assistance programs, and healthcare regulations.

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure required
• BCLS - Basic Life Support required
  
  Northwest Medical Center (NMC) is a 287-bed hospital, Level III Trauma Center, Women's Center, and a large physician group, we offer you a variety of settings in which to work. Every location is dedicated to providing safe, quality patient care, but more than that is the commitment to employees. NMC provides a culture of teamwork, respect and appreciation for all staff, whether they care for patients directly or work in a support role. With employee appreciation celebrations throughout the year, opportunities for growth and the satisfaction that you are part of a hospital leading the way with accessible, convenient healthcare in Tucson, NMC is a great place to work. Accredited by The Joint Commission and is an equal opportunity employer: race, gender, disability and Veteran status, and VEVRAA Federal Contractor – priority referral Protected Veterans requested.