The Patient Navigator-Cancer coordinates access of patients through the healthcare system from diagnosis or point of referral. Completes authorization and coordinates financial clearance. Collects needed patient information for appointments, treatments, procedures, and surgeries including diagnostic procedures, pathology reports, operative notes, radiation therapy and chemotherapy information. Functions as a liaison between patients, families, outpatient oncology clinics, primary care physicians, and other support services. Provides patient service excellence through timely, accurate, caring and supportive communications with the patient through all aspects of care. Demonstrates flexibility and willingly floats to other areas as assigned. Performs other duties as needed.
Education and Experience: High School Diploma or GED required. Minimum one year of experience in a medical office setting required.
Knowledge and Skills: Knowledge of medical terminology required. Knowledge of all medical insurances and how they are used in a hospital/clinical based facility required. Full knowledge of ICD-9 and CPT codes and how they are used in HMO authorizations required. Knowledge of both in-patient and out-patient settings preferred. Able to type 50 wpm; enter/edit data in computer; proficient at keyboarding using Microsoft Word, Excel, PowerPoint, Outlook; able to use a variety of office equipment and tools. Able to communicate effectively; telephone skills and etiquette essential; effective communicator, especially on the telephone and with individuals of differing levels of comprehension, including those who do not speak English (and Spanish Preferred); resourceful in getting necessary help; respond positively under changing circumstances; maintain patient confidentiality and a positive, supportive attitude toward patients and their families, physicians, co-workers and staff from various departments. Able to collate information for case reports and databases; interpret and understand patient records and various reports including, but not limited to, diagnostic procedures, pathology, radiation and chemotherapy reports; think critically; problem-solve; make sound decisions using common sense; work well under pressure; organize and prioritize workload effectively; multi-task; recall information with accuracy and pay close attention to detail; perform basic math functions; assess, evaluate, analyze data; communicate synthesis of information. Must work independently with minimal supervision. Able to distinguish colors as necessary; write, hear, read and speak sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with workplace; see adequately to read computer screens and written documents necessary to position.
Licensures and Certifications: None.
Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.
Loma Linda University Health’s story is one of hope. Our people strongly believe in the work of physical, mental, and spiritual healing. They are also committed to excellence, integrity, and teamwork. We are a faith-based academic medical center in Southern California’s Inland Empire, and since our establishment in 1905, we’ve been a local, regional, national, and international leader in education, clinical care, and research.
Our 18,000 talented healthcare team members work in our system’s six hospitals, providing whole-person, patient-focused care to more than 57,000 inpatients and over a million outpatients annually. Our passion is to bring hope to each patient and family who seeks our help during their most vulnerable moments in life.
U.S. News and World Report ranks Loma Linda University Medical Center as a Top Riverside/San Bernardino metro area hospital. LLU Children’s Hospital and LLU Medical Center — Murrieta are on the U.S. News list of Top Performing Hospitals for Maternity Care and the Newsweek list of Best Maternity Care Hospitals. Our Medical Center and Children’s Hospital nursing teams have also achieved the prestigious Magnet Status recognizing our strong commitment to nursing excellence.
Loma Linda University’s eight professional schools offer more than 100 academic programs designed to prepare thousands of skilled Christian healthcare workers for service in our local area and locations worldwide. Our graduates enter their careers with an intellectual curiosity and a strong foundation of the knowledge and skills needed for their chosen field. The Great Colleges to Work For program has named Loma Linda University as an outstanding place to work six of the last seven years, and has added the University to its Honor Roll of institutions three times.
