Job Description

Thank you for considering a career at Roper St. Francis Healthcare!

Scheduled Weekly Hours:

40

Work Shift:

Days/Evenings (United States of America)

Primary Function/General Purpose of Position

The Patient Navigator provides essential support to patients by guiding them through the healthcare system, ensuring they have access to necessary resources, and helping them manage their care journey. This role involves assisting patients in understanding their treatment plans, including assisting patients with scheduling, overcoming logistical barriers, and connecting them with community resources to ensure a smooth and supportive healthcare experience. Navigators may work in a specific specialty area (ex: oncology, women’s/breast health, cardiology, neuro, etc.) based on organizational/patient needs and clinical background, to provide focused patient navigation support.

Essential Job Functions

• Assists patients in understanding their diagnoses, treatment options, and the healthcare process, ensuring they feel informed and supported.
• Serves as the essential link for communication and assessment between patients and all care providers. Collaborates with healthcare providers, social workers, and other team members to ensure a holistic approach to patient care.
• Facilitates appointments for consults and support services within established service standards, including social workers, dietitians, physicians, etc. while offering support in overcoming barriers to care.
• Provides patients with information about community resources, such as support groups, counseling services, and local organizations.
• Collects data and prepares reports to support quality initiatives and programs.
• May perform clinical work and/or assist with clinical procedures within area of specialty according to established policy and procedure.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Licensed or certified in area of specialty (listed below), or have a Bachelor’s degree and 3 years of healthcare experience in lieu of certification (preferred):

• Certification and Registration with ARRT (American Registry of Radiologic Technologists) or RDMS (Registered Diagnostic Medical Sonographer) or CNMT (Certified Nuclear Medicine Technologist); as well as Medical Imaging State Licensure (preferred, unless required by the state where the job is being performed)
• Licensed as a Social Worker in state of practice
• Licensed Practical Nurse (LPN) in state of practice
• Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical Technologists, Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA); Nationally Registered Certified Medical Assistant (NRCMA); National Association for Health Professionals, National Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT)

BLS Basic Life Support – American Heart Association (preferred upon hire, must obtain from approved source prior to direct patient care at BSMH; required at hire for RSFH)

Education

High school diploma or GED (required)

Associate’s or Bachelor’s degree in a health-related field (preferred)

Work Experience

3 years of healthcare related experience in working with patients in the coordination of care or in direct patient care (required)

Training

N/A

Language

N/A

Patient Population

X Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

X Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

X Neonates (0-4 weeks)

X Infant (1-12 months)

X Pediatrics (1-12 years)

X Adolescents (13-17 years)

X Adults (18-64 years)

X Geriatrics (65 years and older)

Not applicable to this position

Working Conditions

X Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

X General office environment.

X May be exposed to high noise levels and bright lights.

X May be exposed to physical altercations and verbal abuse.

X May be exposed to limited hazardous substances or body fluids.*

May be required to use physical restraints.

X May be exposed to human blood and other potentially infectious materials.*

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

X May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Prolonged periods of working alone.

____ Other:

____ Not applicable to this position

• Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) X

Lifting/ Carrying (50-100 lbs.) X

Push/ Pull (0-50 lbs.) X

Push/ Pull (50-100 lbs.) X

Stoop, Kneel X

Crawling X

Climbing X

Balance X

Bending X

Work Position

Frequency 0% 1-33% 34-66% 67-100%

Sitting X

Walking X

Standing X

Additional Physical Requirements/Hazards

Physical Requirements

X Manual dexterity (eye/hand coordination)

X Perform shift work

Maneuver weight of patients

X Hear alarms/telephone/audio recordings

Reach above shoulder

X Repetitive arm/hand movements

X Finger Dexterity

Color Vision

Acuity – far

X Acuity – near

____ Not applicable to this position

Hazards

Depth perception

Use of Latex products

Exposure to toxic/caustic/chemicals/detergents

Exposure to moving mechanical parts

Exposure to dust/fumes

Exposure to potential electrical shock

Exposure to x ray/electromagnetic energy

X Exposure to high pitched noises

Gaseous risk exposure

Other:

____ Not applicable to this position

Skills

Hard/Tech/Clinical Skills:

Care for patients

Patient Observation

Discharge planning

Mail management

Patient Advocacy

Soft/Interpersonal Skills:

Verbal communication

Written communication

Attention to detail

Critical thinking

Communication with family members

Active listening

Organization

Task Management

Time Management

Teamwork

Relationship Building

Interpersonal Skills

Roper St. Francis Healthcare is an equal opportunity employer.

As a Roper St. Francis Healthcare teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

Community Health Alignment Initiative Grant - Roper St Francis Healthcare

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com.