Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
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As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)
Responsible for assisting patients in navigating the healthcare system by providing timely, foundational support that improves care engagement and coordination. Handles incoming calls and outreach to help patients with appointment scheduling, transportation, care coordination, and access to community resources. Transfers calls outside scope of responsibility to appropriate clinical or administrative resources. Verifies and updates patient information in appropriate systems.
This role is designed to function as a Patient Navigator, providing patients with timely support to improve engagement and care navigation. Navigators will focus on connecting patients with the right resources, addressing barriers such as transportation or health literacy, and coordinating services across healthcare and community systems to reduce care delays and improve health outcomes.
Service Functions – Support patients in navigating care pathways and accessing services while ensuring adherence to departmental and corporate policies and procedures:
Research Assistance – Assist in resolving navigation and care coordination issues by identifying barriers and researching in a timely manner:
Team Interfaces/Customer Service – Establish and maintain professional relationships with internal/external partners, team members, and department contacts:
This position is primarily office-based, with frequent use of computers, telephones, and related technology. The role is sedentary in nature, with essential physical functions including fingering, grasping, and repetitive motions to utilize computer software/hardware. Essential mental functions include concentration, active listening, reading information, and verbal/written communication throughout the workday.
The job description outlines the general nature and level of work but is not intended to be a comprehensive list of activities, duties, and responsibilities. Incumbents may be asked to perform other duties as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above.
Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Learn more
Health Advocate https://www.healthadvocate.com/site/
Facebook https://www.facebook.com/healthadvocateinc/
Video https://vimeo.com/386733264/eb447da080
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VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
Caring for you in all ways. Always.
We know all too well that the healthcare system is challenging to navigate. It makes people feel stressed, frustrated, and worried about costs—which often leads to them forgoing the care they need.
We understand that dealing with these challenges feels lonely and scary. That’s why we’re here: We provide people with the personalized, expert care and support they need to take control of their health and well-being. We work one-on-one with them, guiding them to the right resources and answering their questions, giving them peace of mind. Our members can breathe easy knowing that they’re not alone because they have trusted, caring support that’s just a click or call away.
We know that every health and well-being journey, and every person, is different. We pride ourselves on providing care and support that’s fully inclusive. We’re available 24/7, in the member’s preferred language, and through the communication channels they’re most comfortable with.
Our compassionate team is comprised of healthcare experts who establish meaningful relationships with members and provide personalized help. Our experts are supported by a powerful digital experience, intuitive technology, and smart AI algorithms that assist with members’ current health needs as well as proactively address their emerging health issues.
Our experts and our technology are the perfect combination, working together to educate, engage, and advocate for members in every interaction.
Our caring approach delivers results: Improved health outcomes, lower healthcare costs, and peace of mind.
