AtOrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organizationOrthoCarolinahas 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us

OrthoCarolinais currently seeking aPatient Navigatorto work with our team at ourOrthoCarolinaValue Based Services Teamin Charlotte

The Patient Navigatorprovides a support service toOrthoCarolinapatients with bundled care packages by providing a common thread that runs through the entire orthopedic or spine surgical journeyThe Navigator helps tie together and streamline the comprehensive plan of care for each patient assignedThisrole is to serve as a personal guidefor the patient

Essential Functions:

• Proactivelyplans outthe servicesrequiredfor thepatient,so the experience is as pleasant and stress-free as possible.

• Works with the Test and Surgical Scheduler (TSS) to tighten the loop of communication so that every physician involved in a patient’s care is aware of the plan.

• Schedules all appointments for pre-op and post-op care: OC physician office, medical clearance/testing, patient education, hospital.

• Works with the patient and clinic scheduler to ensuresurgerydate and timemeetsthe needs of the patient.

• Confirms pre-authorizations and medical recordsEnsure medical clearance information is included in the overall patient care record.

• Helps patients control costs, providingresources asneeded to help with the journey.

• Provides medical concierge service that contributes to exemplary customer service for our patients.

• Ensures that each patient and their care coaches are treated like VIPs, arrives at the right place at the right time, gets prescriptions and equipment as needed,facilitatespost-op information andappointmentsand ensures key milestones are met.

• Maintains meticulous documentation of the patient’s needs,requirementsand care plans.

Skills and Abilities:

• Actively andefficientlywork through barriers that might otherwiseimpactthe patient’s ability to receive quality care: physician appointments, facility scheduling, hospitalization,preand post-surgical needs, medication, home health needs, finances, insurance and bundled payment plans, language translation, and travel facilitation, among others

Qualifications:

• Bachelor’s degree in ahealth-relatedfield preferred. Relevantclinical experienceconsidered.

• HS diplomarequired

• Three years ofOrthopedicexperience inclinic, patient education, patient advocacy, nursing, case management, social work, or similar experience