The role of Patient Navigator may sometime be referred to as the Status Neutral Navigator (SNN). This role plays a central role in supporting our integrated syndemic services— encompassing HIV, PrEP, HCV, and drug user health—at AbsoluteCare. The SNN operates using a status-neutral, stigma-free approach, meeting each member exactly where they are, regardless of diagnosis, and supporting them on both treatment and prevention pathways.
As the engagement engine for our program, the SNN leads efforts around linkage, engagement, and retention across the entire continuum of care. The SNN also ensures seamless coordination between local initiatives and our shared services resources.
A key aspect of this role involves community outreach and partnership development. The SNN collaborates with community-based organizations, public health agencies, and local stakeholders to broaden access to care and encourage engagement. Serving as the in-market point of contact for all external partners.
The Patient Navigator will be the in-market point of contact for all external partners to coordinate rapid, red-carpet linkage to care and treatment initiation services, including care and treatment initiation for individuals newly diagnosed or re-engaging with care, PrEP and PEP linkage, and other viral hepatitis and harm reduction services.
In addition to providing linkage to care services, the Patient Navigator will maintain a caseload of high-priority members for retention support across the Center’s syndemic services. In this role, the Patient Navigator will work collaboratively with PCP teams and members to address and resolve barriers to care.
This position will work in a fast-paced environment requiring exceptional organizational and interpersonal skills, this individual must non-judgmental and able to meet clients where they are at in the care process.
The work may involve travel to community-based organizations and clinics to assist in status-neutral linkage to care services at AbsoluteCare. The ideal candidate will be well versed in providing culturally competent and affirming care to individuals with diverse experiences through a harm reduction lens.
Duties and Responsibilities
Minimum Qualifications
Preferred Qualifications
Working conditions
This job operates in the community and within a professional office environment. This role requires a dedicated, quiet workspace with the ability to adhere to HIPAA and other privacy policies. A reliable and high-speed Wi-Fi connection. This role routinely uses general office equipment. It is required that you have and can use your personal vehicle to commute back and forth between inpatient facilities and office; and routinely uses general office equipment.
Physical requirements
Direct reports
None
We are passionate about our work and compassionate toward our people, whether they work here or seek care from us.
We opened the first AbsoluteCare center in Atlanta in 2000, with a primary focus on treating members with HIV/AIDS. We quickly became an HIV Center of Excellence, achieving impressive results: an 88 percent retention rate and a 97 percent undetectable rate.
A surprising thing happened. With so many of them free of the symptoms of HIV/AIDS, our members sought primary care from us. They were coming in for help controlling asthma, diabetes, heart disease, hypertension, and all the other conditions that life and aging had thrown their way.
So we transformed. We assembled a larger team of qualified, passionate practitioners to offer whole-life care in a new, larger center. And in the last two decades, we have expanded our facilities to multiple locations in several states, where we offer our members everything from primary care to nutrition counseling, behavioral health, and life services.
The members who set foot in an AbsoluteCare center are usually underserved. With their health already compromised, life’s daily stressors add to their level of need.
