Job Description

• Serves as a linkage between patients and primary care providers to improve the coordination of care.
• Collaborates with physicians, clinic staff and other interdisciplinary staff to identify care needs and connect patients with appropriate services.
• Navigates care for patients who have gaps in care, or quality flags, to close these gaps by outreaching, engaging and scheduling patients.
• Coordinates patients scheduling, cancellations, and re-scheduling.
• Communicates with patients through telephone, mail, MyChart and text messages where appropriate, to increase patient attendance.
• Answers the telephone in a timely manner, politely and in a professional manner.
• Meets with patients, primary care and BH providers and other staff as needed to coordinate care.
• Encourages patient self-management with a focus on the achievement of care plan goals.
• Documents and maintains patient-specific records.
• Maintains accurate daily logs for statistical reporting purposes and for weekly reviews of productivity.
• Meets leadership when necessary to discuss various concerns involving the functions and performance of the Ambulatory Care Department.
• Completes mandatory hospital in-services via Healthstream.
• Logs in to E-Mail, and any other necessary program daily.
• Performs any other duties as assigned.
• Attend scheduled department and division meetings and participate as appropriate.

Qualifications

Education Required - High school diploma, Bachelors preferred

License/Certification/Registration(s) Required - None

Experience/Skills Required:

• Minimum of two years’ experience in the healthcare industry
• Advanced understanding of medical terminology and administration processes.
• Proficient in information management programs and MS Office.
• Outstanding communication and interpersonal abilities.
• Strong attention to detail with excellent organizational skills.
• Demonstrated proficiency in English and Spanish, preferred
• Ability to work effectively in a team