Job Description

Your job is more than a job.

🌟 Be the Guide Patients Can Count On

Healthcare can feel overwhelming—but it doesn't have to.

As a Patient Navigator, you'll help patients find their way through every step of their care journey. From coordinating appointments and connecting patients with community resources to following up after missed visits, you'll help remove barriers and ensure patients stay engaged in the care they need.

If you're compassionate, organized, and love making a difference through meaningful connections, this role offers the opportunity to impact lives every single day.

💼 What You'll Do

• Help patients navigate healthcare services and connect them with the resources they need
• Reach out to patients who miss appointments and encourage them to reconnect with care
• Build relationships with community organizations and referral partners
• Collaborate with providers and clinical teams to support patient care plans
• Coordinate outreach events, educational programs, and community initiatives
• Help organize patient support groups and educational opportunities
• Maintain accurate patient records and documentation within the electronic health record
• Coordinate meetings, communications, and special projects that support the program

⚡ What Makes You Great in This Role

• You genuinely enjoy helping people overcome challenges
• You build trust quickly and communicate with empathy
• You stay organized while managing multiple priorities
• You enjoy connecting people with resources and solutions
• You're proactive, self-motivated, and thrive in a collaborative environment

🧠 What You Bring

• Strong customer service and patient relationship skills
• Excellent communication and organizational abilities
• Ability to multitask and prioritize in a fast-paced healthcare environment
• Experience working with electronic health records (Epic experience is a plus)
• A passion for helping patients stay connected to the care they need

📋 Minimum Requirement

• High School Diploma or GED (or equivalent experience)
• OR 2 years of applicable work experience

🎯 Why This Role Matters

Sometimes the biggest barrier to better health isn't medical—it's knowing where to go, what to do next, or having someone in your corner. Your role helps patients stay connected, informed, and supported throughout their healthcare journey while strengthening relationships between patients, providers, and the community.

💙 Make a difference—by helping patients find their path to better health, one connection at a time.

WORK SHIFT:

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

About University Medical Center

University Medical Center, a world class academic medical center in LCMC Health’s incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region’s safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center’s legacy and our vision of becoming the epicenter of medical care, education, and research.

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.