Job Description
Job Location: Columbus, OH 43219Join PrimaryOne Health and be a part of something special— help us care for our community—with compassion, dignity, and purpose. We are a mission-driven team providing quality care, hope, and healing to the community we proudly serve.
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WORK FOR US!
PrimaryOne Health is currently seeking a Patient Navigation Specialist for our call center.
Essential Job Responsibilities:
- Answers phones in pleasant and professional manner and timely fashion and deals with patients’ needs expeditiously.
- Provides highest level of patient/customer service, directions, information, and overall assistance to patients allowing them to navigate PrimaryOne Health services.
- Updates patient information, advises patient to bring current picture I.D, update financial information, update sliding scale status, verify indigent (HML) status, UDS metrics, and advice patients of balance due.
- Verify all front desk documents are current and up-to-date, and documents in quick note any missing information.
- Responsible to remind patient to bring all medications and glucose, blood pressure monitor logs to appointment.
- Responsible for any rescheduling of patients’ appointments.
- Communicate patient concerns to clinical and administrative staff within PrimaryOne Health.
- Assist patients with registration procedures at health centers if required.
- Responsible for canceling or rescheduling appointments per patient request.
- Responsible to remind patient of No-Show Policy.
Successful candidates must possess a high school diploma or equivalent. Two years' experience working in a medical office and call center experience preferred.
WHAT WE OFFER
PrimaryOne Health offers competitive wages and an extremely attractive benefits package, including generous Paid Time Off, Paid Holidays, Medical/Dental/STD/LTD/Life, Professional Development / Professional Education, and company contribution to retirement plan. Other perks, such as discount programs, EAP, and worksite wellness are also available. Most benefits are available on the first of the month following date of hire.
EOE
