St John of God Geelong Hospital St John of God Hospital Geelong is a 253-bed hospital and is recognised as the leading provider of private health care in the Barwon and South-Western region. The hospital provides a range of services including an emergency department, day surgery, medical, surgical and maternity services, along with a 24-hour critical care unit and Cath Lab services.
About the role
Join a welcoming and supportive Patient Services team where you will play a vital role in creating a positive experience for patients from their first point of contact through to admission.
This diverse role supports both inpatient and outpatient services and offers the opportunity to rotate across Bookings, Pre-Admission Clinic (PAC) and Admitting, providing variety, professional development and exposure to all aspects of patient administration.
As a Patient Liaison Officer, you will coordinate patient admissions, maintain accurate patient information, assist with health fund enquiries, provide financial quotations and informed financial consent, and liaise with doctors, specialist nurses, health funds and hospital departments. Your ability to deliver exceptional customer service while managing multiple priorities will contribute to efficient patient flow and outstanding patient experiences.
This is a casual opportunity with shifts rostered Monday to Friday between 6:00am and 5:00pm, offering work-life balance with no regular weekend or public holiday commitments.
Key Responsibilities
Ensure maintenance of accurate and current information within the Patient Administration systems.
Co-ordinate patient admission process, completing required financial/admission paperwork as well as ensuring all health fund requirements have been met, and working with other departments to ensure efficient patient flow and experience.
Clearly identify and communicate relevant Health Fund information and associated financial considerations to patients and key stakeholders.
Liaise each day with clinical manager of DSU and Pre Admissions Manager to obtain required arrival time for the following day- this is critical to ensure patient flow.
Your skills and experience
You will perform as a positive role model in fulfilling obligations relating to the wider finance department, colleagues, patients, staff and nursing profession and the community. Liaising with doctors’ secretaries and specialist nurses to obtain item numbers and prosthesis amounts to accurately quote for those items.
To succeed you will have proficient knowledge of health industry and health funds. Demonstrated clerical and computer skills with the ability to deliver exceptional customer service.
Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.
We can offer you
Salary $39.88 - $41 (Casual loading included), plus 12% superannuation
Casual Role available
We offer a range of salary packaging options tailored to your employment status such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses – up to $18,550 as a permanent employee and a percentage of your earnings as a casual.
A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
Innovative Professional Development opportunities
Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
Opportunities for post-graduate course support
For enquiries contact Melanie Brame, Manager - Patient Administration, on (03) 4245 7076
Applications will be reviewed throughout the advertising period and interviews conducted regularly – so apply today!
If suitable candidates are identified, shortlisting and interviews may begin before the advertisement closes
At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.
Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.
Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.
All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
