Job Description

Patient Liaison – Home Health

Now Hiring: Full Time Patient Liaison in Lower Gwynedd, PA

Do you take pride in being the voice that connects patients and care teams? At CarePine Home Health, we believe communication and meaningful human connection are the foundation of compassionate care.

Join the CarePine team today!

We are seeking a compassionate and organized Patient Liaison with home health experience to support daily office operations and deliver outstanding patient experience in our Lower Gwynedd office. In this role, you will work closely with patients, families, referral sources, intake, scheduling, and clinical staff to coordinate care, resolve concerns, and ensure smooth communication throughout the patient journey. Our Patient Liaisons play a vital role in creating a positive patient experience by building strong relationships, providing exceptional communication, and ensuring patients feel supported throughout their care journey.

The Patient Liaison will be reporting to the Office Administrator. This position offers the opportunity to thrive in a fast-paced, collaborative healthcare environment that values professionalism, teamwork, and work-life balance.

Patient Liaison Compensation and Benefits

• Competitive pay
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Travel reimbursement
• Vision insurance

Key Responsibilities

• Answers all patient-related calls and addresses issues raised during the call.
• Contact newly admitted patients and introduce them to the company
• Develop relationship with referral sources
• Conducts patient satisfaction surveys at various points to ensure patient satisfaction is achieved
• Builds and maintain positive relationships with patients and referral sources
• Acts as a backup for intake staff and initiates new patient referrals and physician orders as needed
• Participates in on-call rotation and assumes on-call responsibilities
• Other duties assigned by the Administrator
• Act as a human resource assistant

Qualifications

• College degree required
• Minimum 2 years of customer service experience
• Minimum 2 years of administrative experience in a healthcare or doctor’s office setting
• Experience with insurance verification, referrals and scheduling
• Proficient computer skills
• Excellent verbal, written, and organizational skills
• Outgoing personality

Skills and Competencies

• Compassionate, professional, and patient-focused mindset
• Ability to collaborate with multiple departments and clinical staff
• Strong multitasking, problem-solving, and conflict-resolution skills
• Ability to prioritize tasks in a fast-paced environment
• Ability to work independently with minimal supervision

About CarePine Home Health

CarePine recognizes and rewards our employees who demonstrate the highest standards of excellence. Join our caring team today!

As a Medicare- and Medicaid-certified home health agency, CarePine delivers compassionate, patient-centered care. Our clinicians collaborate with physicians to create individualized care plans that support recovery, independence, and quality of life.

We are committed to safe, reliable care, with rigorous staff training, ongoing professional development, and adherence to state and federal regulations.

CarePine Home Health is an Equal Opportunity Employer. All employment decisions are made without regard to protected status, and we strongly encourage applications from individuals of diverse and underrepresented communities.