Customer Services Advisor
Woking Hospital | Customer Service | Permanent contract | Part time |
Up to £27,000 per annum depending on experience
37.5 hours per week
Nuffield Health is the UK’s largest Healthcare Charity. From our innovative healthcare and leisure facilities to our community access programmes, we’re committed to building a healthier nation. Inside our award-winning hospitals, this starts with commitment to quality and the highest standards of patient care. It starts with you.
The Customer Services Advisor – Marketing & Self‑Pay supports the growth of self‑pay activity and local marketing at Nuffield Health Woking Hospital. The role combines high‑quality customer service, sales enquiry management, and hands‑on marketing support, including social media and short‑form video content creation.
The post holder will support patients who choose to pay directly for their treatment, guide them through pricing and enquiries, and help convert leads into bookings, while also contributing to the hospital’s digital presence and community engagement.
Customer Services & Self‑Pay Enquiries
Manage and nurture self‑pay enquiries received via Salesforce and the Contact Centre
Communicate with patients by phone and email to understand needs and provide information
Produce accurate self‑pay quotes and pricing
Act as a key point of contact throughout the enquiry journey
Support price matching where appropriate to maximise conversion
Liaise with medical secretaries, consultants, and internal teams
Maintain accurate records and updates within Salesforce
Support local marketing activity for the hospital
Create, schedule, and manage engaging social media content
Film, edit, and publish short‑form video content (e.g. Instagram Reels, Shorts, LinkedIn video)
Use creative imagery, captions, hashtags, and wording to grow reach, engagement, and followers
Monitor content performance and apply learnings to improve future posts
Support hospital events, open evenings, and community engagement activity
Maintain marketing data, materials, and contact lists
Essential
Experience in a customer‑facing or administrative role
Confident communicator with strong interpersonal skills
Comfortable using IT systems and social media platforms
Organised, proactive, and willing to learn
Comfortable creating digital content, including short‑form video
Experience using Salesforce or a CRM system
Experience supporting marketing or social media activity
Interest in healthcare, marketing, or commercial roles
Customer‑focused
Commercially aware and business‑minded
Creative with attention to detail
Confident and professional communicator
Competitive, motivated, and results‑driven
Able to manage multiple priorities in a small team
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Woking Hospital
Our Woking Hospital is a leading private hospital in Surrey, South East England. We pride ourselves on providing exceptional standards of treatment and care in our state-of-the-art facilities and CPD programme. Our specialities include Women’s and Men’s health, Orthopaedics, and Eye Care with many more available. We are registered for 27 beds with en-suite facilities on the Ward, two Theatres with facilities including lamina flow and one Minor Operating Theatre, Pre-Assessment,
Physiotherapy clinic, Onsite Pharmacy, Mammography, Xray and Ultrasound, with nine consulting rooms in Outpatients.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Welcome to Nuffield Health, the UK’s leading not-for-profit healthcare organisation*.
As a not-for-profit with no shareholders, we invest all our income back into our family of award-winning 37 hospitals, 114 fitness and wellbeing clubs, healthcare clinics, over 200 workplace wellbeing services, as well as developing flagship collaborations supporting our communities – all to realise our vision to build a healthier nation.
What makes us unique is our unrivalled award winning and industry leading network of health and wellbeing services. Only Nuffield Health has the wide-ranging expertise to provide connected care. We attract some of the best people in their specialist fields, who take a personalised approach so we can provide the best possible care and support now and in the future – wherever they are on their journey. All for the public benefit. So, it’s no surprise that we’re trusted by the NHS, Private Medical Insurers, employers and the general public to provide exceptional health and wellbeing services to the nation.
We’re committed to our vision of building a healthier nation.
Welcome to Nuffield Health. Specialists in you.
* Nuffield Health is a Registered Charity. Our objective is to advance, promote and maintain health and healthcare of all descriptions and to prevent, relieve and cure sickness and ill health of any kind, all for the public benefit. Registered Charity Numbers 205533 (England and Wales) and SC041793 (Scotland).
