Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Guest Services Assistant I

Location

Canton

Facility

Mercy Hospital

Department

Volunteer Services-Cleveland Clinic Mercy Hospital

Job Code

G10015

Shift

Day/Evening/Night/Weekend

Schedule

7:00am-7:30pm/9:00am-6:30pmProvides customer service by providing directions to patient rooms or other areas of the hospital, and serving as local resource to visitors and ensuring a safe environment for patients, guests and colleagues.

Responsibilities:

• Meets, greets and assists patients, guests and colleagues by providing directions, obtaining wheelchairs and providing minimal transport.
• Accesses patient information to confirm appointment times, appointment locations and room numbers.
• May provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping and amenities) in the hospital and within the community.
• Corrects and/or reports safety, maintenance and cleaning needs.
• Responds to Code Blue and Code Red emergencies with appropriate equipment.
• Coordinates patient needs with other departments.
• Other duties as assigned.

Education:

• High School Diploma or GED required.

Certifications:

• None required.

Complexity of Work:

• Requires excellent verbal communication skills and an ability to function with empathy, friendliness and professionalism when interacting with patients and guests.
• Ability to exercise judgment to accurately triage inquiries.
• Ability to work independently and as a team.
• Basic computer skills: Epic, outlook and other internal systems.

Work Experience:

• Minimum two years experience in a customer service role with at least one year providing face-to-face customer service.

Physical Requirements:

• Normal or corrected vision, hearing and speech.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster

Cleveland Clinic is pleased to be an equal employment opportunity employer.