Job Description

Primary Accountability

Greets patients and directs them to appropriate location where they can obtain treatment or information.

Description of Primary Responsibilities

1. Responsible for greeting each patient who arrives at the health center and giving them directions on where to receive further services or instructions about finding the FHCN employee who can assist them with their needs.
2. Using procedure or script provided from supervisor, politely and quickly assesses the patient’s needs and gives them clear directions or instruction.
3. When necessary, walks the patient to the assigned location.
4. Uses all available tools to assure communication and patient flow is facilitated.
5. Responsible for adhering to the Attendance and Absenteeism Policy, recognizing that regular attendance is considered an essential function of all FHCN positions. Absenteeism is not being at work or failing to attend a paid workshop, training, or event unless the absence is protected by law.
6. Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need.
7. Performs other duties as assigned.

Description of Primary Attributes

Professional & Technical Knowledge:

Effective June 1, 2026, all individuals hired into the role must:

1. Possesses proficiency in written and verbal communication, basic mathematics, computer applications, and technical systems, frequently acquired through one of the following:
2. Must have proof of completion of high school with a minimum overall GPA of 2.5 or completion of General Educational Development (GED) with a minimum overall score of 162.5.
3. If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma.
4. Job duties require specific knowledge of office or administrative processes and practices, typically learned on the job, or which may include a series of training sessions that would comprise a few weeks if done consecutively.
5. Minimum of one year experience in customer service or customer facing role.

Physical Demands: The physical demands described here in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to stand or walk; and use repetitive hand movement to type and grasp; and occasionally lift and/or move up to 20 pounds.

Pay Scale:

Min Hourly Rate: $25.00

Max Hourly Rate: $30.00