Now Hiring - Patient Financial Services Representative
Upper East Side/NYC, NY
East River Medical Imaging (ERMI) is an independent radiology center serving patients and referring providers for over four decades. With locations on Manhattan’s Upper East Side and White Plains, ERMI is known for advanced technology, top-quality imaging services, and a warm, caring environment. Our team is dedicated to personalized, compassionate care that puts patients at ease and builds trusted, lasting relationships.
ERMI is now hiring an experienced Patient Financial Services Representative to join our team in the Upper East Side in Manhattan.
About the Role
We are seeking an individual with an exceptional background in Collections and Customer Service to join our Patient Financial Services team.
In this role, your expertise and dedication will be utilized for the following day-to-day responsibilities:
Ensure unpaid and partially paid balances are resolved efficiently, timely and within stated goals?
Collect patient balances and establish payment plans as needed?
Remind patients when payment plans are over-due?
Answer phones, respond to inquiries and triage calls?
Inform patients about the Patient Portal for registration and providing details of all services available?
Coordinate efforts with other internal teams?
Fulfill clerical responsibilities which may include sending/receiving/scanning medical records, hospital notes & referral information.?
Other Duties as assigned
Why ERMI?
At ERMI, we offer a supportive, collaborative culture where excellence and compassion go hand in hand. Our Patient Financial Services Representatives are valued members of the care team and work in a patient-centered culture that prioritizes quality over volume
In addition, we offer:
Beautiful, modern facility
Team-based culture with strong support
Compensation and benefits include:
Pay rate $21.00/hour – $24.00/hour, based on experience
Medical, dental, and vision insurance
401(k) plan
Paid time off + paid holidays
About You
You’d be a great fit if you bring the following
1 to 2 years of collection and billing experience in a physician-based office setting
Ability to communicate effectively and build rapport with patients and colleagues; and to respond in a tactful and professional manner
Multi-tasker, team player, problem solver
Commitment to follow HIPAA privacy and security standards
Organized, detail oriented, must display accuracy and thoroughness in specified responsibilities
Proficiency using a Windows-based computer and standard business applications including MS Excel, Word, and Internet Explorer/Chrome.
Ability to work with a minimum of supervision while understanding the necessity for communicating and coordinating work efforts with other employees
Strong work ethic and emphasis on attention to detail
Excellent customer service, communication and organization skills?
COVID-19 Vaccination required
Apply Now!
#ZR
Since 1970, East River Medical Imaging has been providing exceptional care to our referring physicians and patients. Through our network of fellowship and subspecialty-trained radiologists and physicians, along with our state-of-the-art technology, we have continued to lead the industry in radiology services to meet your imaging needs. As our radiology services expand, our locations do too serving the greater Westchester area in New York.
We pride ourselves in our warm, friendly, and compassionate staff who ensure personalized comfort and care starting with booking your appointment, through completing your exam and then providing imaging results within 24 hours – all to make your experience seamless. Our skilled staff are dedicated to providing the most precise, safe, timely and attentive medical imaging and radiology services. With certifications from leading academic hospitals and the American Board of Radiology, East River Medical Imaging has subspecialty expertise in Neuroradiology, Musculoskeletal Radiology, Oncologic and Body Imaging, Women’s Imaging, and Interventional Radiology.
By acting as an extension of your practice, patients receive readily available consultation, excellent medical imaging, and support with insurance authorizations. For over 40 years, our premier practice has been a superior partner to referring physicians, blending advanced technology and extensive clinical expertise.
