Job Description

Patient Financial Coordinator (Remote)

Are you passionate about making a difference in patients’ lives while navigating the dynamic world of healthcare finance? Do you thrive in a fast-paced environment, providing exceptional support and clarity to those in need? If so, NIVA Health invites you to apply for our fully-remote Patient Financial Coordinator role!

At NIVA Health, our mission centers on helping people heal. Our team delivers advanced healthcare solutions to patients with compassion, innovation, and expertise. As a Patient Financial Coordinator (PFC), you will set the tone for a positive patient financial experience—ensuring clarity, consistency, and kindness in every interaction while upholding our Core Values: Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity.

In This Role, You’ll:

• Serve as the primary point of contact for patient financial communications.
• Clearly explain insurance benefits, deductibles, copayments, coinsurance, and out-of-pocket responsibilities.
• Contact patients prior to or following services to discuss financial responsibility and collect payments.
• Establish and monitor patient payment plans; assist with billing questions and clarify EOBs or statements.
• Document all financial communications and transactions in the appropriate systems.
• Review patient eligibility, estimate financial responsibility, and collect payments up front when appropriate.
• Proactively help reduce bad debt through timely patient outreach.
• Support Revenue Cycle Management by assisting with insurance eligibility verification, prior authorizations, claim status, payment posting, and special projects.
• Consistently deliver compassionate customer service to patients, referral sources, and internal teams.
• Maintain strict confidentiality and HIPAA compliance at all times.

You’re a Great Fit If You:

• Have a high school diploma or equivalent (required).
• Bring at least 2 years of experience in healthcare revenue cycle or a medical office setting.
• Understand U.S. medical insurance terminology — including Medicare, Medicaid, and commercial insurers.
• Demonstrate excellent customer service skills and professional phone etiquette.
• Communicate clearly and empathetically, translating complex financial or insurance topics into patient-friendly language.
• Are highly organized, detail-oriented, and comfortable managing multiple priorities.
• Are proficient with Microsoft Office and, ideally, EMRs/practice management systems.
• Embrace and promote NIVA Health’s Core Values in every interaction.

Bonus Points If You:

• Have 3+ years of experience in patient financial services or medical billing.
• Are experienced in collecting patient balances in a clinic, hospital, or specialty care environment.
• Have worked with wound care or similar healthcare specialties (not required).
• Have experience using payment processing and revenue cycle systems.

Key Performance Indicators (KPIs)

Your contributions support our shared success. You’ll be measured on:

• Exceptional patient financial experience and satisfaction.
• Upfront collections and reduction of accounts receivable.
• Accurate documentation of financial interactions.
• Compliance with regulatory and organizational standards.
• Support of revenue cycle initiatives that improve cash flow/efficiency.

Why Join NIVA Health?

At NIVA Health, you’re empowered to make a meaningful impact on patients—helping them navigate healthcare costs with compassion and confidence. We celebrate achievement, invest in your continued growth, and foster a collaborative and positive team environment.

Pay: $1,500 per month

Work Schedule: US Eastern Timezone (Monday-Friday)

Location: Fully Remote

Ready to help build the next generation of healthcare excellence—one patient at a time? Apply today and join us at NIVA Health! Learn more about us at https://nivahealthwoundcare.com/