Job Description

This is remote position supporting insurance and registration Workqueues as well as other patient access functions for Ambulatory Business Operations.

The Patient Fin Clearance Rep is responsible for the entire scope of financial clearance activities for assigned patients before the scheduled appointment date. Financial clearance includes, but is not limited to, confirming completeness of patient registration data, verifying insurance eligibility, confirming health plan benefits, procuring PCP referrals and health plan authorizations, calculating/ collecting patient liability estimate, restricting/redirecting out of network patient, and communicating patient financial responsibility.

The Patient Fin Clearance Rep ensures patient financial responsibility is communicated with consistency, clarity and transparency to ensure patients understand the cost of services they receive, their insurance coverage and limitations, and their individual responsibility. Successful performance of job duties directly impacts health system goals of streamlining clinical operation work flows as well as improving revenue cycle operations and financial performance.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED:
Minimum three (3) years of previous experience in a health care setting to include:
Experience in commercial, managed care and governmental health insurance plans and
One (1) year experience in insurance plan authorization and referral requirements; or Medical billing
Previous experience using a personal computer and various software applications, including Microsoft, e-mail, etc.
Strong customer service skills and patients/customers centered focus in a positive manner in all situations

Experience PREFERRED:
Previous experience using EPIC Patient Registration or other medical billing/registration system
Previous experience in ICD and CPT coding
Previous experience using medical terminology

Education/training REQUIRED:
High School Diploma or equivalent

Education/training PREFERRED:
Post high school education in healthcare or medical billing coursework

Independent action(s) required:
Collects and updates patient demographic and insurance plan information
Verifies insurance plan eligibility and benefits using multiple system and web-based tools, as well as calling payer and patient as necessary
Calculates out-of-pocket liability and collects required deposits, co-pays, deductibles and outstanding balances from patient prior to service
Refers patients to financial counselors when assistance needed to identify alternate payer source or establish payment plan
Contacts in-house and community primary care physicians to secure PCP referral for consult and treatment as required by health plan
Contacts health plan to secure prior authorization for procedures/testing as required by health plan
Coordinates peer-to-peer review between VCUHS physicians and health plan medical directors to secure prior authorization for services
Prepares all forms required to obtain payment from third party payer for services
Determines when appropriate to apply additions/revisions to patient account and current visit
Maintains thorough knowledge of commercial, managed care and governmental health care plans
Maintains thorough knowledge of insurance plan authorization and referral requirements

Supervisory responsibilities (if applicable): N/A

Additional position requirements:
May require work hours to periodically extend to 8:00 p.m. as necessary to resolve backlog or to contact patients for registration data.

Age Specific groups served: All

Physical Requirements (includes use of assistance devices as appropriate):
Physical - Lifting 20-50 lbs.
Activities: Prolonged sitting, Reaching (overhead, extensive, repetitive), Repetitive motion, Other: Prolong PC/keyboard usage
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking, Other: Concentrate/Focus
Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran