The Patient Experience Specialist is responsible for establishing, leading, coordinating and the oversight of the hospital's comprehensive program to continuously improve the experience of patients and to promote an organization wide approach to patient-centeredness and engagement. The PX Specialist serves as a change agent and works closely with hospital leaders in identifying priority areas, developing goals, planning improvement, and measuring effectiveness. Recognizes that the patient experience encompasses quality, safety and service encounters, and that sustained improvement requires an engaged workforce.
These are requirements normally expected to perform regular job duties. Reasonable accommodations may be made in compliance with the Americans with Disabilities Act of 1990, and applicable, state and local law, to enable individuals with disabilities to perform the essential functions. Incumbent must be able to successfully perform all of the essential functions of the job with or without reasonable accommodation.
The essential functions below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.
Pay Rate: Min - $70,304 l Max - $82,976
Job Listing ID: 1861772
Southern California Hospitals are located in some of the hottest destinations, including Hollywood, Culver City and Van Nuys. With a combined bed capacity of over 570 beds, the three-hospital system represents the fourth-largest combined facility in the greater Los Angeles region.
Culver City:
Now at 420 beds, our Culver City facility is a general acute care hospital that utilizes many of the latest medical treatments and technologies. The hospital offers a wide range of inpatient and outpatient acute care services, including an orthopedic center, cardiovascular services, acute rehabilitation, sub-acute care, psychiatric care and chemical dependency programs. Additionally, SCH-CC operates a 24-hour emergency services center, which serves as a paramedic receiving station and is staffed by board-certified emergency physicians and nurse specialists.
Hollywood:
Southern California Hospital at Hollywood provides comprehensive, high-quality medical care. As an acute care facility, we have physicians and specialists on staff for the following: cardiology, pulmonology, internal medicine, psychiatry, orthopedics, hematology, endocrinology, podiatry, cardiothoracic vascular surgery, urology, plastic surgery, and more. Additionally, a 24-hour urgent care doctor is on duty.
Van Nuys:
As an acute inpatient and outpatient behavioral health hospital, our San Fernando Valley Van Nuy's location provides services designed to help a patient’s psychological well-being. These services include round-the-clock nursing care, daily medical management by internists and psychiatrists, as well as daily group therapy led by social service staff and recreation therapy staff. This therapy is to help patients with their social and communication skills.
