Job Description

Position # 9006528

Expected Start Date: June 01, 2026

Union: OOS

Facility: Saskatchewan Health Authority

City/Town: Saskatoon

Department: Patient Experience

Type: Full-time regular

FTE: 1

Shift Information: Days, Standby

Number of Hours per Rotation: 5 shifts of 7.5 hours per 1 weeks

Relief: No

Float: No

Salary or Pay Band: As per Terms and Conditions of Employment

Patient Experience Specialists function as an integral part of the client and family's experience in the Patient Safety & Experience Portfolio and have a unique role within Saskatchewan Health Authority. Internally the position works closely with senior leaders, operational leaders, staff and physicians to provide services throughout the province, through local centralized concern intake and resolution models developed and maintained by these positions, assisting clients, families, staff and physicians manage through complex situations. They work with highly sensitive and often public, client issues involving life-changing or high-pressure situations with significant impact, require timely resolution. Patient Experience Specialists work closely with operational and physician leaders, practitioners, internal and external stakeholders.

Travel Required: No

Human Resources Exemption: No

Experience

• 5 years experience in health care or social sciences

Education

• Bachelor Degree in a related Health Science or Social Science discipline

Knowledge and Abilities

• Ability to network and collaborate with internal and external resources/agencies
• Knowledge of First Nations and Metis history in Saskatchewan
• Exemplifies ethical practices, professionalism and personal integrity
• Ability to coach, mentor and develop others
• Strong interpersonal and communication skills
• Promotes innovation, guides change and is committed to continuous improvement
• Has demonstrated strong critical thinking, financial and analytical skills
• Articulates mission, vision and strategy and charts a path forward

Other Information

• Travel within Saskatchewan
• Valid Class 5 driver's license

The Saskatchewan Health Authority (SHA) is the largest employer in Saskatchewan, employing more than 45,000 staff in a dynamic healthcare environment. The Saskatchewan Health Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and patient-centred.