Job Description

Status

Full-Time

Standard Hours per Week

40

Job Posting Category

Administration

Job Posting Description

Department Summary: Patient Experience Representative I Hemodialysis. Monday-Friday, along with every other Saturday from 7:00 AM–3:30 PM. *When working a Saturday, the employee would have Wednesday off that same week.

In Hemodialysis the patient is connected to a large machine called a dialyzer that takes blood out of the body in a continuous process, cleans and filters it, and returns it to the patient's bloodstream.

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates, BCH or agency temps and not eligible for former BCH employees who have worked here in the past 12 months). *Terms/taxes apply.

Key Responsibilities:

• Provides positive and effective customer service to patients, families, and visitors
• Greets, screens, directs, and registers patients
• Schedules patient encounters, monitors daily schedules and coordinates flow to optimize patient experience
• Accurately collects, verifies, and records all patient demographic and insurance information.
• Complete medication prior authorizations
• Providing routine clerical support as needed to the transplant unit
• Accurately record dialysis statistics in excel
• Fax/upload records as required
• creating patient encounter in Epic
• Order and stock supplies and inventory
• Processing Engineering requests
• Generates patient labels and identification bracelets.

Education: High-school or GED diploma required

Office/Site Location

Boston

Regular, Temporary, Per Diem

Regular

Remote Eligibility

Onsite Only

Pay Range

$19.06-$27.64 Hourly