To administer and support the patient life cycle to meet the company’s objectives of profitability, patient satisfaction, and stakeholder experience. To combine leadership skills with a desire to provide a positive patient experience to lead the patient success team. To organize and develop a way to measure how patient perceive the product and/or service the healthcare facility provides.
Ensure that a positive patient experience is well maintained in the area.
Assist in planning, directing, and overall coordination of Guest Relations services.
Interact directly with patients, families, visitors, and staff daily.
Facilitate real-time service recovery by directly connecting with the patient and their family.
Coordinate and maintain staff competency in the area of bereavement and family and patient-centered care.
Serve as a bereavement resource while on duty. In consultation with the Director, implement an effective customer relationship management system to foster customer loyalty
Oversee the day-to-day patient operations to ensure a delightful customer experience at all stages of the patient engagement.
Assist the Director in coordinating with internal teams to deliver seamless patient service.
Assist the Director in establishing value generating business partnerships.
Oversee the day-to-day partner operations to ensure a fruitful partner experience
Strong Knowledge of the Healthcare industry
Ability to analyze data in an accurate and time-efficient manner
Understanding of confidentiality and safeguarding procedures
Excellent customer service and the ability to communicate efficiently
Interested in skills training and development
Good at problem-solving and multitasking
Professional, flexible, and positive
Willingness to work as part of a team
Ability to work autonomously
Ability to work to a very high standard
ERP knowledge, preferably SAP functional skills, are a requirement to be successful in this role
Minimum 4 years of experience (required)
Experience work in healthcare facility (preferred)
Minimum 2 years in GCC (preferred)
Agility
AI Fluency
Cultural Competence L3
Emotional Support L3
Leadership_321977503
Patient Advocacy L3
Patient Satisfaction Metrics L3
Patient-Centered Care L3
Quality_321977507
Resilience
Bachelor's Degree in any related field
Power International Holding (PIH) is a diversified business conglomerate with global reach, structured into six core groups:
Energy, Concessions & Construction
Industries & Services
Telecommunication & Technology
Agriculture & Food Industries
Real Estate
Lifestyle: Hospitality, Entertainment & Catering
Our commitment to sustainable growth is reinforced by a structured approach to resource allocation and centralized functional support, enabling agility and continuous development across sectors. Each group operates with focused specialization while contributing to PIH’s overarching strategy of delivering long-term value.
Through a culture of excellence and collaboration, PIH harnesses the collective strength of its leadership teams, ensuring that each business flourishes while advancing economies and communities. This synergistic model allows PIH to maintain its distinctiveness as a group while driving sustained impact on both a local and global scale.
