The Patient Experience Ambassador is a liaison between our patients and Mayo Clinic. Assists the patient and family by coordinating and navigating complex components of the patient's overall experience. Provides oversight for the unique needs of the patient care experience and intervenes as necessary. Independently makes decisions and executes job duties. Additionally, provides internal education to care team members, providers and staff as needed. Position may sit on institutional committees and acts as a subject matter expert across the organization in support of efforts to address diversity, equity, and inclusion of specific patient groups. May oversee the management of various institutional projects and resources. Proactively interfaces with internal and/or external stakeholders to understand barriers, concerns and build relationships to enhance the experience of patients. Stays apprised on and connected to diversity and inclusion efforts throughout Mayo Clinic pertaining to defined patient populations being served. Required to adhere to and uphold the ethical, compliance, and regulatory standards set forth for the institution. Must be available to respond/consult on weekends and evenings when necessary. Position requires a combination of on-site and telework.
**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
Bachelor's degree in communications, business, spiritual care, patient/heath care related field and three years of experience in communication, customer service, or patient care is required.
Nursing background preferred. Requires excellent oral and written communication skills, and the ability to work in a complex environment with multi-dimensional points of view. Must be able to work effectively in a consensus-style operation that expects and promotes teamwork. Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail, and follow-through. Must possess the ability to inspire trust and confidence and communicate effectively with internal and external audiences. Incumbent must be self-motivated, self-directed, and highly organized, promoting a productive, collegial workplace and be a professional ambassador for Mayo Clinic. Ability to prioritize work and handle a variety of tasks simultaneously is necessary. Demonstrated experience building relationships with and direct interaction with patient populations. Belief in the mission and strong ethical conduct is essential. Requires the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility. Must possess excellent interpersonal skills and can interact on a professional level with
individuals from diverse backgrounds. Proficient in information technology, MS Office products, and clinical applications is required.
Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career.
Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world.
We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.
