Job Description

Employment Status:

Full time

Shift:

Day (United States of America)

Facility:

1906 Belleview Ave SE - Roanoke

Requisition Number:

R160671 Patient Experience Advisor: Carilion Medical Center - Emergency Department (Open)

How You’ll Help Transform Healthcare:

The Patient Experience Advisor provides leadership, consultation, and expertise to drive a culture of patient- and family-centered care across the organization. Partners with clinical and administrative leaders to design, implement, and sustain patient experience strategies and initiatives that improve service excellence, patient experience, and organizational performance.

This role will primarily support the Emergency Department in addition to the CMC location.

The Patient Experience Advisor

• Provides guidance and direction to clinical and administrative leaders in the development and execution of patient experience plans and initiatives.
• Supports the implementation, integration, and promotion of the System Patient Experience strategy across assigned areas.
• Analyzes and translates patient experience data and insights into actionable strategies to improve outcomes, including patient feedback and CAHPS scores.
• Consults with leaders and teams regarding organizational change, process improvement, and patient and human experience solutions to identified challenges.
• Leads and supports organizational learning efforts related to patient and human experience, including education, coaching, and sharing of proven practices.
• Provides consultation and guidance related to patient experience initiatives, improvement methodologies, and experience-based design concepts.
• Applies and teaches appropriate quantitative and qualitative tools to support patient experience improvement efforts.
• Facilitates or co-facilitates workshops, training sessions, and collaborative forums to support patient experience education and engagement.
• Collaborates with employees, leaders, and providers across disciplines and locations to develop effective, sustainable solutions to complex experience-related challenges.

What We Require:

Education: Bachelor’s degree.

Experience: Minimum 3 years of healthcare experience.

Licensure, Certification, and/or Registration: None. Life Support: None.

Other Minimum Qualifications: Excellent oral and written communication skills required; ability to work independently with minimal direction required; Proven leadership, influence, and change management skills required; positive attitude and adaptability to change required; commitment to continuous learning required; proficiency with computers and software applications required. Must remain current on emerging trends, best practices, and advancements in patient and human experience.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Recruiter:

DANA JOHNSON

Recruiter Email:

dejohnson@carilionclinic.org

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.

When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training