Job Description

Salary: £36,000 3 days per week

Reports to: Associate Director of Quality

Ideal Start: ASAP

✨Join Us at The Centre for ADHD
Research and Excellence: Shaping the Future of Accessible Healthcare✨

At CARE ADHD, we're revolutionising private healthcare by
making ADHD assessments and treatment more affordable and accessible to those
who need it. Our client-centred approach, combined with lean methodology and a
focus on continuous improvement, drives our commitment to excellence. We
embrace an innovative mindset, encouraging rapid learning and adaptation
through our 'fail fast' ethos. With ambitious plans to become the largest ADHD
service provider outside the NHS within the next five years, we are committed
to pushing boundaries and fostering innovation.

💫What we are looking for?

Patient Engagement Lead (part-time)

The People
Engagement Lead will design and implement systems that actively involve
patients, carers and communities in the design, delivery and improvement of
services, ensuring the power of lived experience informs decisions every day.

😎What You’ll Be Doing:

Key Responsibilities

Strategic
engagement and culture

• Lead
  the development and delivery of a Patient and Carer Engagement Strategy
  covering patients, carers, and our communities aligned with organisational
  priorities and regulatory requirements.

• Build
  a culture where feedback, co‑design and partnership working are embedded in everyday practice and decision‑making

• Work
  with senior leaders to ensure engagement insights inform strategic planning,
  quality improvement and workforce strategies.

Patient, carer and community involvement

• Establish and oversee structures such as forums, panels and lived‑experience
  networks that enable meaningful involvement in service design, delivery and
  improvement.

• Ensure voices from seldom‑heard and underserved communities are proactively included, helping to reduce health inequalities in access, experience and outcomes.

• Coordinate
  patient and public engagement activities in line with statutory duties and good
  practice guidance, working in partnership with voluntary and community sector organisations.

Data,
insight and improvement

• Develop
  mechanisms to capture, analyse and triangulate patient, carer and community
  feedback (including surveys, complaints, compliments and real‑time feedback
  tools).

• Translate
  qualitative and quantitative engagement data into clear insights and
  recommendations that drive measurable improvements in services and staff
  experience.

• Produce
  high‑quality
  reports and presentations for Boards, committees and operational groups,
  evidencing trends, impact and learning.

Leadership, partnership and governance

• Act
  as the organisation’s senior specialist for engagement and involvement,
  providing expert advice, coaching and support to leaders and teams.

• Chair
  or coordinate relevant engagement groups and networks, ensuring effective
  governance, follow‑through
  and feedback to participants.

• Ensure
  compliance with relevant national standards and frameworks for patient
  experience, equality, diversity and inclusion.

🚀To thrive in this role
you’ll need:

Person Specification

Essential

• Significant
  experience of leading patient, public and/or staff engagement in a health or
  care setting, or other large, complex organisation.

• Demonstrable
  track record of using engagement and feedback to influence service change,
  culture and organisational outcomes.

• Advanced
  knowledge of engagement and involvement approaches, including co‑production,
  participatory methods and digital engagement.

• Strong
  skills in analysing and presenting qualitative and quantitative feedback data
  to different audiences.

• Excellent
  communication, facilitation and relationship‑building
  skills, with the ability to work credibly with service users, staff at all
  levels and external partners.

• Commitment
  to equality, diversity and inclusion, and experience of engaging seldom‑heard groups.

Desirable

• Experience
  working within the NHS or UK health and care system

• Formal
  training in engagement, organisational development, quality improvement or
  related discipline.

• Experience
  of designing or delivering engagement within large‑scale change
  or improvement programmes.

• Lived experience of ADHD/Neurodiversity

Values and Behaviours

The
postholder will:

• Champion
  kindness, respect and inclusion in all engagement activities.

• Role‑model
  collaborative, person‑centred
  leadership, ensuring lived experience is at the heart of decisions.

• Demonstrate
  curiosity, openness and a commitment to continuous learning and improvement.

What We Value

Care is at the heart of who we are - in how we support
patients, and in how we treat each other as colleagues. We believe the way we
show up for each other is just as important as what we do. Skills matter, but
it’s our mindset, behaviours and willingness to learn, adapt and improve that
protect the supportive culture we’ve built, and help us thrive together. We
value:

• Kindness
  - treating colleagues, partners, and everyone we support, with respect and
  care.
• Transparency
  - being open and honest so that trust can grow.
• Reflection
  - pausing to learn from experience and improve together.
• Growth
  mindset - always welcoming feedback and challenges as opportunities to
  develop.
• Accountability
  - taking ownership of our actions and outcomes, not to assign blame, but
  to learn, adapt, improve, and move forward.
• Solution-seeking
  - focusing on constructive ways forward, even when things are tough.
• Collaboration
  - sharing ideas, supporting one another, and celebrating collective
  success.

🙏🏻What You Can Expect from Us

• Competitive salary
• Work remotely in the UK and hybrid in our Canary Wharf office
• 33 days holiday (including UK public holidays)
• Team get-togethers
• A paid day off on your birthday
• Office equipment when you join
• Pension Contribution
• Be part of one of the UK’s most ambitious HealthTech start-ups

🗓️Our Hiring Process

We aim to make our hiring process as streamlined as
possible.

List Stages Here

🩵Apply with Confidence

Studies show that men apply for roles when they meet around
60% of the qualifications, whereas women and other marginalised groups often
apply only if they meet every requirement. If you believe you’re a great fit
but don’t meet every single requirement, we encourage you to apply!

At Care ADHD, we’re committed to building a diverse and
inclusive environment. We encourage applications from candidates of all
backgrounds, especially those from historically marginalised communities, as we
work together to create a more equitable future.