Job Description

About the Role
Midwest Express Clinic is seeking a Patient Engagement Coordinator to support and enhance the patient experience across our growing network of clinics.
This role will help execute initiatives designed to improve how patients interact with Midwest Express Clinic across all touchpoints — from scheduling and communication to follow-up and ongoing engagement.
This is an ideal opportunity for someone early in their career who is curious, analytical, technically minded, and excited to build and improve processes. We are looking for someone who enjoys solving problems, learning new tools, and using data and technology to improve experiences.
This role will work cross-functionally with Operations, Clinical, IT, Marketing, and Leadership teams.

Key Responsibilities
Patient Engagement & Communication

• Support patient engagement initiatives across the patient journey (pre-visit, in-clinic, and post-visit)
• Assist with patient outreach and communication workflows
• Help improve communication consistency and reduce friction in the patient experience
• Support service recovery efforts and patient feedback processes

Journey Mapping & Process Improvement

• Assist in documenting patient workflows and identifying opportunities for improvement
• Help develop scripts, communication templates, and process documentation
• Observe operational workflows and recommend practical enhancements
• Support implementation of patient experience initiatives across clinic locations

Technology & Systems Support

• Help manage and optimize patient communication workflows and engagement tools
• Assist with reporting, dashboards, and data tracking
• Partner with teams to identify automation opportunities and reduce manual processes
• Support testing and implementation of workflow improvements and new systems

Analytics & Reporting

• Track patient engagement metrics and identify trends
• Pull and analyze data to support decision-making
• Assist with developing reports and presentations for leadership

What We’re Looking For
Experience

• Bachelor's degree in Business, Healthcare Administration, Marketing, Analytics, Information Systems, or related field preferred
• 0–3 years of experience in healthcare, operations, analytics, customer experience, or similar roles
• Internship or project experience welcomed

Technical Skills

• Strong comfort with technology and ability to learn new systems quickly
• Basic understanding of Python, coding, automation tools, or technical workflows preferred
• Experience with Excel/Google Sheets required
• Experience with reporting tools, dashboards, or data analysis preferred
• Familiarity with EMR/EHR systems or healthcare technology a plus

Capabilities

• Curious and eager to learn
• Strong analytical and problem-solving skills
• Organized with attention to detail
• Comfortable working in a fast-paced environment
• Strong communication and interpersonal skills
• Ability to balance multiple projects and priorities
• Process improvement mindset

What This Role Is Not

• Not a traditional patient service representative role
• Not purely administrative
• Not purely technical or development-focused