Job Description

About the role

You are the first voice patients hear and the last face they see. We are looking for a Patient Coordinator who shows up, stays positive under pressure, and takes ownership of a full schedule. You will help patients understand their benefits and costs, feel confident moving forward with care, and leave with their next visit booked.

What you will do

• Greet patients warmly, and manage check-in and check-out accurately and efficiently
• Answer phones promptly and turn new patient calls into scheduled appointments
• Build and protect the schedule: fill openings and cancellations, work recall and unscheduled treatment lists
• Confirm upcoming appointments by phone and text to reduce no-shows
• Make sure every patient leaves with their next appointment scheduled
• Verify insurance eligibility and benefits before appointments, and explain coverage in plain language
• Present treatment plans and discuss fees, insurance estimates, and payment or financing options, helping patients say yes to the care they need
• Collect copays and balances at the time of service, and post payments accurately
• Keep patient records, forms, and account notes complete and accurate
• Coordinate with the clinical team so handoffs are smooth and nothing falls through the cracks
• Protect patient privacy and follow HIPAA requirements

What we need from you

• Reliability. Regular, predictable, on-time attendance for your full scheduled shift is an essential function of this job. The front desk cannot open without you.
• Presence. This is an in-person role. You are engaged, attentive to the patient in front of you, and smiling with a great warm tone.
• A good attitude. You stay calm, friendly, and professional with a ringing phone, a full lobby, and an upset patient all at once.
• Team first. You jump in without being asked, communicate openly, and help the whole office succeed.
• Comfort with money conversations. You can talk about cost and ask for payment clearly and confidently, without pressure and without avoiding it.
• Ownership of the schedule. You treat an open slot or a patient leaving without an appointment as a problem to solve.
• Attention to detail. Insurance, payments, and patient information are right the first time.
• Professional presentation. As the face of the practice, you maintain a high standard for personal hygiene, grooming, and professional dress every shift.

Qualifications

• At least 1 to 2+ years of dental front office experience
• Experience verifying dental insurance and explaining benefits to patients
• Experience presenting treatment plans and collecting patient payments
• Experience scheduling and confirming appointments and managing a provider schedule
• Working knowledge of dental terminology and procedure codes
• Experience with Denticon practice management software is a plus
• Strong phone, computer, and typing skills
• [Bilingual English/Spanish is a plus]

Physical requirements

The following are essential to this role and must be met with or without reasonable accommodation:

• Sit or stand at a front desk workstation for extended periods
• Use a computer, keyboard, and multi-line phone throughout the shift
• Speak and hear clearly to communicate with patients in person and by phone
• See clearly at close range to read screens, forms, and insurance documents
• Move between the front desk, lobby, and operatories throughout the day
• Lift and carry office supplies up to [15] pounds
• Maintain professional appearance and personal hygiene standards appropriate for close patient contact, including avoiding strong odors and fragrances

Our hiring process

• Short video interview you complete on your own time, then an in-office interview [and working interview]
• We contact prior employers for references, including questions about attendance, dependability, and teamwork. Please be ready to provide at least two supervisor references.
• Offers are contingent on satisfactory reference and background checks
• New team members complete a 90-day introductory period

What we offer

[Medical, dental, vision / PTO / 401(k) ]