Job Description

Patient Coordinator | Full-Time | Pediatrics | Tyler, TX

Join H2 Health Kids, where every day is an opportunity to make a meaningful difference in the lives of children and their families. We are seeking a compassionate and organized Patient Coordinator to join our growing pediatric team in Tyler, Texas.

In this role, you'll serve as a key connection between families, clinicians, and administrative staff, ensuring children receive timely access to the therapy services they need. If you thrive in a fast-paced environment, enjoy helping others, and take pride in keeping operations running smoothly, we'd love to meet you.

Your Role

• Manage daily therapist and patient schedules to maintain an efficient clinic workflow.
• Proactively fill open appointment times through waitlists, rescheduling efforts, and last-minute scheduling opportunities.
• Contact families regarding scheduling updates, cancellations, and appointment availability.
• Maintain at least one month of schedules in the Raintree EMR platform.
• Update patient information, authorizations, and waitlist records to support continuity of care.
• Collaborate closely with Clinical Coordinators and treatment teams to maximize scheduling efficiency.
• Assist new families with scheduling and connecting to appropriate clinic resources.
• Support front-office and administrative operations while maintaining HIPAA compliance and confidentiality standards.

Requirements

• High school diploma or equivalent required.
• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with scheduling systems, documentation, and administrative tasks.
• Commitment to maintaining confidentiality and professional communication standards.

Benefits

• Competitive compensation $31,200.00 - $33,280.00 per year
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Company-paid life insurance
• Additional voluntary benefit options

Workplace Experience & Perks

• Monday through Friday schedule with work-life balance
• Strong administrative support
• Collaborative, patient-first culture
• Professional growth and leadership development opportunities
• Employee recognition programs
• Career advancement opportunities within a growing organization
• Meaningful work helping children and families access life-changing therapy services

Ready to Make a Difference?

If you're passionate about creating exceptional patient experiences and want to join a people-first organization committed to helping children thrive, apply today and become part of a collaborative team dedicated to changing lives every day.

H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.