Job Description

Patient Coordinator

Xyla (part of Acacium Group)
Leeds

Permanent, full-time

Working hours: Monday to Friday, 9:00am – 5:00pm, with two late shifts per week (11:00am – 7:00pm on Wednesday and Thursdays) and one Saturday shift per month (9:00am – 5:00pm).

£24,784.50 Per annum plus great benefits package!

Interested in developing your skills and making a meaningful difference to patient outcomes? We have an exciting opportunity for a Patient Coordinator to join our growing team, where you’ll play a key role in supporting individuals on their journey to better health.

In this role, you’ll provide inbound and outbound telephone support to GP‑referred patients participating in programmes such as the Diabetes Remission Programme. You’ll help guide, engage and support patients throughout their pathway, ensuring a positive and compassionate experience at every stage.

We are looking for enthusiastic and motivated individuals who are committed to delivering excellent patient care. If you’re passionate about helping people make lasting lifestyle changes and thrive in a fast‑paced, people‑focused environment, we’d love to hear from you.

Acacium Group is a leading global healthcare delivery partner. Our market‑leading services are tailored to the needs of each client, and we improve lives through expert healthcare, social care and life sciences.

💡 About the Role

In this role, you will:

• Contact patients following receipt of their referral, promoting the Diabetes Remission Programme while providing guidance, support, and resources with a high standard of customer service

• Complete initial lifestyle assessments during booking calls and triage patients for further coaching support where appropriate

• Independently manage and monitor waiting lists in line with available sessions

• Handle multiple inbound queries, register service users onto the programme, and support patients throughout their journey

• Coordinate and manage bookings for one-to-one and group sessions, ensuring a smooth and positive patient experience

🎯 What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Previous experience within customer care, ideally in a call centre, complaints or hospitality environment

• An ability to deal with challenging situations with customers, and provide effective solutions

• Excellent written and verbal communication skills.

• A positive, solutions orientated mindset and approach to work

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

✨Your Benefits

• Pensions scheme, free mortgage broker service & life assurance

• Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Discounts. Shopping, lifestyle & cinema discounts

🧩 Inclusion & Accessibility

We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.

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