Job Description

Position Title: Patient Coordinator

Work Set Up: Work From Home

Schedule: 9:00 PM - 6:00 AM (SUN-THURS) PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a Patient Coordinator to educate patients about telemedicine, address concerns, and guide them through the platform. Responsibilities include troubleshooting, documenting feedback, and collaborating with teams to improve the patient experience. The ideal candidate will advocate for patients, provide regular updates, and escalate issues when necessary.

What You'll Do:

• Demonstrate empathy, educate patients about telemedicine services, explain the process, address concerns, and provide guidance on platform usage and features
• Ask thoughtful questions to gather relevant information and provide personalized solutions that address each patient's unique situation
• Demonstrate strong troubleshooting skills and creative problem-solving abilities to find optimal solutions
• Document customer feedback, identify recurring issues, and contribute to the improvement of workflows and processes to enhance the overall patient experience
• Collaborate with cross-functional teams to drive changes that enhance the patient experience and address customer concerns
• Provide regular updates to patients until the issue is resolved, ensuring they are well informed throughout the process
• Act as an advocate for the patients, understanding and fighting for their needs within the organization
• Commit to continuous learning and improvement, staying up-to-date on new products, features, and best practices related to telemedicine
• Escalate issues to higher-level support when necessary to ensure timely resolution

What Were Looking For:

• Previous experience in a patient support role, preferably in a healthcare or telemedicine setting
• Excellent communication skills, both verbal and written, with a strong focus on empathy and active listening
• Strong problem-solving and troubleshooting abilities, with the ability to think creatively and find innovative solutions
• Proven ability to handle challenging situations with patience and professionalism
• Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment
• Familiarity with medical terminology, appointment scheduling, and billing processes is a plus
• Commitment to maintaining patient privacy and data protection regulations, such as HIPAA
• Proactive mindset with a passion for continuous improvement and learning

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!