Job Description

Patient Coordinator

Xyla (part of Acacium Group)
Leeds

Permanent, full-time

37.5 hours Monday- Friday

£24,784.50 Per annum plus great benefits package!

If you're looking to develop your skills while making a meaningful impact on patient outcomes, this is an exciting opportunity to join Xyla as a Patient Coordinator.

In this role, you will support the administrative management of care for adults, children, and young people, helping to ensure services run smoothly and efficiently. You will deliver an excellent patient experience, handling enquiries with professionalism, empathy, and accuracy while liaising with patients, clinicians, and colleagues across the business.

We are seeking organised, motivated individuals who are passionate about delivering outstanding patient care and thrive in a fast-paced, people-focused environment.

Acacium Group are a leading global healthcare delivery partner. Our market leading services are tailored to the needs of each client and we improve people’s lives through expert healthcare, social care and life sciences.

💡 About the Role

In this role, you will:

• Be the first point of contact for all patients and parents and respond to queries in a timely manner

• Independently manage and monitor waiting lists in line with available sessions

• Process patient referrals to appropriate clinical pathway

• Handle multiple inbound queries

• Coordinate and manage bookings for one-to-one sessions, ensuring a smooth and positive patient experience

🎯 What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Previous experience working in a customer/patient facing role, ideally within a mental healthcare setting

• An ability to deal with challenging situations with customers, and provide effective solutions

• Excellent written and verbal communication skills.

• A positive, solutions orientated mindset and approach to work

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

✨Your Benefits

• Pensions scheme, free mortgage broker service & life assurance

• Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Discounts. Shopping, lifestyle & cinema discounts

🧩 Inclusion & Accessibility

We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.

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