Job Description

Job Location: Frisco (PGA), 16050 Everwell Ln.Ste.560, Frisco TX, 75033 - Frisco, TX 75033,

Job Category: Health Care, Position Details

Job Title: Patient Coordinator

Job Code: PSS02

Department: Clinical Support Services

Reports To: Clinic Manager

FLSA Status: Non-exempt

Job Type: Full-time

Position Summary

The Patient Coordinator is the first point of contact for patients at the front desk. This role greets and checks in patients, verifies their information, collects payments before the visit, and keeps the lobby and front office ready for the day. The Patient Coordinator works alongside patients, co-workers, and physicians and steps in wherever help is needed.

Major Duties and Responsibilities

Office Opening and Preparation

• Opens the office each morning: unlocks doors, turns on lights, starts up computers, and prepares the day's paperwork.
• Prepares AUA Symptom Score, New Patient, quality measure (MIPS), and Medical History forms.
• Prints the next day's charge tickets and confirms all billing spreadsheet data is included.
• Keeps front-desk cabinets stocked with daily work supplies.

Patient Check-In and Registration

• Greets every patient on arrival and checks them in for their appointment.
• Scans each patient's insurance card and photo ID and uploads them to the patient's chart.
• When the Benefits Sheet says "Scan Card," emails the Insurance Verification Representative for that physician.
• Has each patient review and sign their demographic sheet to keep information current.
• Assists with check-out as needed.

Payment Collection

• Collects co-payments, outstanding balances, and pre-procedure amounts before the patient is seen by the provider.
• Follows UCNT cash-handling and end-of-day balancing procedures.

Patient Relations and Teamwork

• Communicates clearly and courteously with patients, co-workers, and providers.
• Directs patient complaints or problems to the Patient Coordinator Lead or Clinic Manager.
• Maintains a basic understanding of urology-related conditions, diseases, and procedures.
• Builds positive working relationships with colleagues, physicians, and other healthcare providers to support quality patient care.
• Protects patient privacy at the front desk in line with HIPAA and UCNT policy.

Lobby Appearance

• Keeps the lobby clean, organized, and welcoming throughout the day, and clears trash at day's end.

Other Duties

• Completes special projects assigned by the Clinic Manager or other members of management.
• Performs other duties as assigned.

Independent Judgment

Work follows established procedures but calls for independent judgment and discretion. The Patient Coordinator evaluates patient questions and complaints and decides the right course of action, escalating to the Patient Coordinator Lead or Clinic Manager when needed.

Working Conditions

• Fast-paced medical office environment with frequent patient interaction.
• Schedule may include early openings and coverage at other UCNT locations as needed.

Physical Requirements and ADA Statement

The duties listed above are the essential functions of this position. The physical demands below are representative of those needed to perform them:

• Frequently sits, stands, and walks throughout the workday, including moving between the front desk, lobby, and clinic areas.
• Uses hands and fingers to type, scan documents, handle paperwork and payments, and operate phones and office equipment.
• Speaks and hears clearly in person and by phone to communicate with patients, staff, and providers.
• Reads computer screens and printed documents with close vision.
• Occasionally reaches, bends, and lifts or carries up to 20 lbs (supplies, paper, files).
• Works in a clinical office setting with moderate noise and possible exposure to communicable illness.

Urology Clinics of North Texas complies with the Americans with Disabilities Act (ADA) and applicable state law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Applicants or employees who need an accommodation should contact Human Resources.Qualifications: Qualifications

Required

• High school diploma or equivalent.
• Working knowledge of medical office methods and procedures.
• Basic computer skills and familiarity with EMR, practice management, and scheduling systems.
• Strong verbal, written, and interpersonal skills to communicate with physicians, nurses, patients, co-workers, and hospital staff.
• Ability to multitask and pay close attention to detail.
• Professional appearance and demeanor at all times.

Preferred

• Prior medical front-office experience.
• Experience in a urology or specialty medical practice.