Job Description

Key responsibilities

• Will provide inbound and outbound telephonic and SMS texting support
• Will handle general inquiries, simple triage and basic customer service
• Will provide Participant-selected services as stated by the enrollment form
• Will provide Transition related Services to Participants (Appendix A)
• Exceptional English verbal and written communication skills
• Handy with MS Windows and other computer applications
• Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude
• Ability to multitask, think critically and problem solve to address customer needs and barriers to product fulfillment
• Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment
• Empathetic and patient focused approach
• High attention to detail, diligence and reliability

Qualifications & Desired Skills

Experience: 0-1 years and above

Education: Graduate/Post Graduate

Skills

• At least 1year + experience in BPO/Health Care
• Good Communication Skills
• Can Start Asap
• Willing to work in Pasig
• Willing to work onsite