Job Description

About NOVA Dental Implant Centre

At NOVA Dental Implant Centre, our mission is simple: A New Smile. A New Beginning.™

We help thousands of Australians reclaim their confidence, health, and happiness through full-mouth rehabilitation and dental implants. As one of Australia's fastest-growing dental brands, every patient we support is taking a life-changing step, and every team member plays a meaningful role in that journey.

The Role

We are seeking a motivated and confident Patient Consultant to join our growing remote team.

This is a fully remote position supporting Australian patients from your home office in the Philippines. You'll work with patients who have already expressed interest in dental implant treatment, helping them understand their options and confidently move to the next stage of care.

Note: This is a consultative, sales-focused role managing warm inbound enquiries only — no cold calling.

What You'll Do

• Patient Engagement: Respond to patient enquiries via phone, SMS, email, and other communication channels.
• Consultation: Conduct structured and empathetic consultations to understand patient needs and goals.
• Relationship Building: Build trust and rapport with patients throughout their treatment journey.
• Sales Guidance: Guide patients through treatment options using our consultative sales framework.
• Scheduling: Book consultations and assist patients with next steps, including finance discussions and appointment scheduling.
• Data Management: Maintain accurate records within our CRM systems.
• Experience: Deliver an exceptional patient experience with every interaction.

What We're Looking For

• Excellent spoken and written English with a confident, professional phone manner.
• Strong communication and relationship-building skills.
• A sales-focused mindset with the ability to guide conversations and achieve outcomes ethically.
• Highly organised, self-motivated, and comfortable working independently.
• Experience in healthcare, customer service, call centres, appointment setting, or consultative sales is highly regarded but not essential

Remote Work Requirements

• Dedicated, quiet, and professional home office workspace.
• Reliable high-speed internet connection.
• Back up power and internet.
• Ability to work Australian business hours Our Call Centre runs from 8am - 8pm AEST
• Confidence using CRM systems, phone platforms, and digital communication tools.

What We Offer

• Competitive salary plus uncapped commission opportunities.
• Comprehensive onboarding, training program, and ongoing mentoring.
• Career progression opportunities within a rapidly growing organisation.
• A supportive team culture focused on performance, growth, and patient outcomes.
• The opportunity to make a genuine difference in people's lives every day.

Why Join NOVA?

Every conversation you have can help someone take the first step towards restoring their confidence, health, and quality of life. If you're passionate about helping people, enjoy consultative sales, and want to build your career with a growing Australian healthcare organisation, we'd love to hear from you.

How to Apply

We are looking for dedicated professionals to join our high-performing team. To ensure your application is considered, please follow these instructions carefully:

1. Prepare Your Materials: Please have an updated copy of your Resume (PDF format) ready.
2. Submit Your Application: Copy and paste the link below into an internet browser to access our official application form: https://docs.google.com/forms/d/e/1FAIpQLSdNWvW3Kj6dDjz_Kq5I-33oemcpUZGplk_hx3NNnlZcMXXpNw/viewform-usp=sharing&ouid=100256084125474105746
3. Complete the Form: Fill out all required fields accurately. Incomplete applications will not be reviewed.

Applicants must be based in the Philippines and have the legal right to work in their country of residence. Employment will be facilitated through our global employment partner in accordance with local employment laws and regulations.