Job Description

About Us

At NOVA Dental Implant Centre, our mission is simple: A New Smile. A New Beginning™️.

We help thousands of Australians reclaim their confidence, health, and happiness through full-mouth rehabilitation and dental implants. As one of Australia’s fastest-growing dental brands,

Every patient we support is taking a life-changing step, and every team member plays a meaningful role in that journey.

About the Role

We’re looking for an enthusiastic, commercially minded Patient Consultant to join our growing national team. This is a sales-focused, consultative role where you’ll manage warm inbound enquiries only — no cold calling. You’ll speak with patients who have already expressed interest in dental implant solutions, guide them through their options, and help them confidently move to the next stage of care. You’ll start remotely, with the opportunity to transition into a hybrid role at our head office as you progress. We also offer flexible working hours, recognising performance and outcomes over rigid schedules.

High performers in this role have a clear career pathway into:

• Team Leader positions
• In-clinic Treatment Coordinator roles
• Leadership opportunities across our expanding national clinic network

What You’ll Do

• Respond to warm patient enquiries via phone, SMS, and email
• Conduct structured, empathetic consultations to understand patient needs and goals
• Build trust, address concerns, and guide patients using our consultative framework
• Book consultations and secure deposits
• Support patients through finance pathways and next steps
• Manage scheduling, rescheduling, and general patient support tasks

What We’re Looking For

• A confident, articulate communicator with excellent phone presence
• An empathetic listener who genuinely enjoys helping people
• Organised, reliable, and self-motivated — especially when working remotely
• Sales-minded, with the ability to guide conversations and close with care and integrity
• Experience in healthcare, call centres, or consultative sales is highly valued (but not essential)

What’s in It for You

• Uncapped commission structure aligned to patient engagement and case conversion
• Uncapped total earnings potential
• Superannuation on OTE earnings
• Hybrid working model with flexible hours
• Comprehensive onboarding, training, mentoring, and ongoing support
• Clear career progression into in-clinic or leadership roles
• Discounted shopping access via Employment Hero
• Join a passionate, purpose-driven organisation transforming lives every day
• Who This Role Suits
• This role is ideal for professionals who enjoy:
• Ethical, consultative sales
• Meaningful patient conversations
• Performance-based rewards
• Working in a fast-growing, values-led organisation with real career momentum

If you’re motivated by impact and results, NOVA is the place to build your career.

Exciting sales call centre roll supporting potential patients in high growth business.

Key selling points

Generous Commission

Excellent training and coaching support

High growth business opportunity