Job Description
Patient Concierge Supervisor
Are you an experienced healthcare professional who enjoys leading teams, improving workflows, and creating an exceptional patient experience? Northwest Eye Surgeons is looking for a motivated Patient Concierge Supervisor to support our patient services operations and help ensure our clinics run smoothly and efficiently.
In this role, you'll lead team members, support daily clinic operations, and promote a welcoming, patient-focused environment. You'll oversee concierge services, including patient check-in, check-out, and medical records. In satellite clinics, you'll also coordinate surgery-related processes while partnering with clinic leadership to maintain high standards of service and quality.
Why Join Northwest Eye Surgeons?
- Make a difference: Help create a positive patient experience throughout their care journey.
- Lead and develop: Coach team members and support their professional growth.
- Improve operations: Identify opportunities to strengthen workflows, efficiency, and service quality.
- Collaborate: Partner with clinic leadership and care teams to meet patient and operational needs.
- Grow your career: Build on your healthcare and leadership experience in a supportive environment.
What You'll Do
As a Patient Concierge Supervisor, you'll oversee patient concierge operations, including check-in, check-out, and medical records. In satellite clinics, you'll also coordinate surgery-related processes.
- Supervise employees in accordance with company policies and applicable laws.
- Participate in interviewing, hiring, orientation, and staff training.
- Plan, assign, and direct daily work activities.
- Conduct performance evaluations, recognize strong performance, administer corrective action as appropriate, and address employee concerns.
- Develop and improve workflows, monitor procedures and productivity, and support departmental goals.
- Manage patient flow and staffing coverage, ensuring positions are appropriately staffed and providing coverage when needed.
- Ensure required insurance pre-authorizations, referrals, and certifications are obtained; maintain working knowledge of ICD-10 and CPT coding.
- Monitor staff training progress and recommend additional training or resources to the Clinic Manager.
- Train staff on company policies, insurance requirements, customer service expectations, and electronic practice management (EPM) and electronic medical record (EMR) systems.
- Communicate preoperative requirements clearly, thoroughly, and compassionately to patients.
- Coordinate, complete, and verify surgery paperwork in accordance with established procedures.
- Maintain patient confidentiality and perform additional duties as assigned
Ready to take the next step in your healthcare leadership career? Join Northwest Eye Surgeons and help lead a team dedicated to exceptional service and patient care!
Requirements
What We're Looking For
We're seeking a compassionate, organized, and goal-oriented leader who can balance team supervision, operational responsibilities, and patient service needs in a fast-paced healthcare setting who has:
- A high school diploma or GED.
- Three to five years of experience in a healthcare setting.
- At least two years of supervisory or management experience.
- Strong leadership skills, including collaboration, motivation, negotiation, and conflict resolution.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and Google Workspace.
- Strong organizational, analytical, and problem-solving abilities.
- Ability to work independently and lead a team in a fast-paced environment.
- Proficiency with electronic health record (EHR) systems.
- Commitment to maintaining confidentiality and providing compassionate, patient-centered service.
Benefits That Support You
