Looking to use your clinical skills in a new way—without the scrubs? If you're a certified Medical Assistant ready to step away from the traditional clinical setting but still make a meaningful impact on patients' lives, this could be the perfect opportunity. PCHC’s Patient Communications Center is hiring a Patient Communications Specialist II (Medical Assistant) to join our dynamic, mission-driven team. This is a chance to bring your clinical expertise to a fast-paced call center environment, where you'll offer compassionate support, answer health-related questions within your scope, and be the reassuring voice patients hear first when they call us. Make a difference in a new way—apply today!
All externally hired full-time PCS II staff will receive a $3500 sign-on bonus!
Schedule: Full-time, Monday-Friday, 8:30am-5pm ( Remote work possible after successful completion of 6 month training period and productivity assessment in Bangor, Maine, and is eligible per PCHC's Telecommuting Policy.)
Patient Communications Center Mission Statement: Listen to individuals and provide exceptional patient-centered service and appropriate resources to better health outcomes for our patient and the community, one phone call at a time.
Highlights of the position:
Join PCHC's nationally recognized non-profit organization:
PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!
Education and Experience:
Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.
PCHC, a non-profit organization founded in 1997, is the only Federally Qualified Health Center in the Greater Bangor area, Waldo County, and in the Jackman region. Its purpose is to ensure access to comprehensive and integrated out-patient health care services to those on MaineCare, Medicare and those both with and without insurance – regardless of their ability to pay. PCHC is recognized as a leader among the nation's Community Health Centers, and has been named an “exemplar practice” by the Robert Wood Johnson Foundation, the nation’s leading health care foundation. PCHC practices are staffed by about 200 clinicians including medical and dental practitioners, mental health providers, physical therapists, pharmacists, and medical specialists. PCHC now provides over 400,000 patient visits for almost 65,000 patients annually. Its four largest practices in Bangor, Brewer, and Old Town are open seven days a week, including all day Saturday and Sunday and weekday evenings by appointment and through four Walk-In Care Clinics, for the convenience of its patients, and the public.
PCHC has sixteen practices and program service sites in the Bangor area, plus one in Belfast, offering a wide range of services including family medicine, dental, pediatrics, geriatrics, nursing home care, psychiatry, mental health and substance abuse services, physical therapy, lab, x-ray, pharmacy and healthcare for the homeless and those at risk of homelessness. In addition, PCHC has a team of medical specialists who deliver a wide range of specialty services including allergy, gynecology, orthopedics, podiatry, dermatology and osteopathic manipulative therapy. All PCHC services are provided with a sliding fee scale based on income through its Affordable Care Program to make certain that everyone can obtain the healthcare services they need. About 7% of PCHC’s budget is funded by Federal operating grants.
