Job Description

The Opportunity

Patient Communication Coordinator

Location: Cadogan Clinic, Markham Street, Chelsea, London

Contract: Permanent, Full-time (40 hours per week)

Salary: £26,000 per year (depending on experience and skills)

Shifts: Monday to Friday, variable shifts, with occasional Saturdays (taken as Time in Lieu)

Hybrid Working: Flexibility to work from home one day per week

About Us

At the Cadogan Clinic, we are a family-owned, multi-award-winning day hospital specialising in plastic surgery and dermatology.

Co-founded by Mr Bryan Mayou, the pioneering plastic surgeon who introduced liposuction to the UK, and Dr Susan Mayou, a leading consultant dermatologist (featured in Tatler’s Beauty & Cosmetic Surgery Guide 2023), we treat over 20,000 patients every year.

With innovation at our heart, we continue to lead the way in cosmetic healthcare. Our values are rooted in patient-centred care, professionalism, and teamwork, and we are committed to creating a safe, empowering, and supportive workplace for all.

The Opportunity

We are looking for a Patient Communication Coordinator to join our friendly, high-performing team.

As the first point of contact for many of our patients, you’ll play a crucial role in delivering a seamless, professional, and reassuring experience, ensuring every call and enquiry reflects the exceptional standard of care the Cadogan Clinic is known for.

Working closely with colleagues across the clinic, you’ll handle patient enquiries, provide accurate information about services, and manage communication efficiently. You’ll also support administrative functions, such as sales campaigns, reception cover, and bookings.

This is a rewarding role for a confident communicator with excellent telephony, organisational, and multitasking skills who thrives in a fast-paced, patient-focused environment.

What You’ll Do

• Answer and manage incoming calls with professionalism and warmth.
• Handle general enquiries and provide information about products, services, and appointments.
• Transfer calls efficiently to the correct departments or team members.
• Manage and distribute emails from shared inboxes promptly and accurately.
• Maintain up-to-date and accurate patient records.
• Support the sales team with outbound call campaigns and lead follow-ups.
• Provide administrative support to reception, bookings, and sales teams.
• Escalate urgent or priority issues when necessary.
• Cover occasional Saturday shifts (on a rota basis, with time in lieu).

What You’ll Bring

Essential

• Excellent verbal communication and telephone manner.
• Strong active listening and written communication skills.
• Friendly, professional, and confident approach with patients and colleagues.
• Experience in customer service or a call centre environment.
• Strong organisational skills and attention to detail.
• Ability to multitask and prioritise effectively in a fast-paced setting.
• Proficiency with Office 365 and general IT applications (Word, Teams, Excel, Pabau).
• Ability to work collaboratively and independently.
• Commitment to patient confidentiality and GDPR principles.

Desirable

• Qualification in Customer Service.
• Experience in medical administration.
• Prior experience in a beauty, aesthetic, clinic, or private healthcare/dentistry setting.

Why Join Us?

Patient-Focused Environment: Be part of a caring, professional team providing outstanding service in a leading cosmetic and dermatology clinic.

Prestigious Location: Based in the heart of Chelsea, a short walk from Sloane Square and Knightsbridge.

Career Growth: Structured development pathways, protected learning time, and the opportunity to work with world-class consultants.

Hybrid Flexibility: One day per week of home working to support work-life balance.

Perks and Benefits

• 31 days’ annual leave (including public holidays), rising to 33 days after 2 years’ service.
• Additional paid leave for your birthday and wedding day (after one year of service).
• Pension scheme via NEST.
• Employee assistance and wellbeing programme.
• Healthy snacks and refreshments in-clinic.
• Cycle to Work scheme.
• Beauty benefits: staff discounts on treatments and products post-probation.
• Regular social events, team lunches, and recognition schemes.
• Employee referral bonuses and long-service rewards.

Learning and Development

• “Lunchtime Learning” sessions with consultants and industry experts.
• Mentorship and shadowing across administrative and clinical areas.
• Career development opportunities within a growing, respected healthcare business.

Ready to Make a Difference?

Join a clinic where your communication skills, professionalism, and attention to detail help shape every patient’s experience. If you’re passionate about excellence, teamwork, and personal development, we’d love to hear from you.