Job Description

The Patient Collections Specialist is responsible for managing and collecting outstanding patient balances with accuracy, professionalism, and excellent communication skills. This role requires strong familiarity with electronic medical records—particularly eClinicalWorks (eCW)—and the ability to review patient accounts, explain balances, and process payments efficiently. The ideal candidate is confident, detail-oriented, and comfortable interacting with patients regarding past-due amounts while maintaining a courteous and solutions-focused approach.

• Work setup: Work-from-home
• Schedule: Monday to Friday | 8:00 PM – 5:00 AM (Manila time)
• Holidays: Selected US Holidays

Key Responsibilities

Patient Account Review & Analysis

• Review patient accounts to ensure accuracy of balances and identify outstanding payments.
• Interpret and explain insurance ERAs/EOBs to clearly communicate patient responsibility.

Patient Communication & Collections

• Conduct both inbound and outbound calls to patients regarding outstanding balances.
• Engage patients professionally and confidently, even in challenging conversations.
• Send well-written emails to patients when necessary to request payment or clarify balance information.

Payment Processing & Documentation

• Post patient payments to the correct claims within eClinicalWorks (eCW).
• Prepare and issue statements or receipts for patients.
• Maintain detailed and accurate records of communications, payments, and account updates.

Qualifications & Experience

• Minimum of 1 year of experience in patient collections, healthcare collections, or medical billing.
• Experience working with eClinicalWorks (eCW) or a closely related medical billing system (eCW experience strongly preferred).
• Ability to interpret and explain ERAs/EOBs to patients in a clear, confident manner.
• Strong communication skills—both verbal and written—with the ability to handle difficult conversations professionally.
• High attention to detail and strong organizational skills when managing multiple patient accounts.
• Comfortable performing both inbound and outbound patient communication.
• Ability to work independently, prioritize tasks, and manage a high-volume workload.
• Experience handling patient payment posting and generating statements/receipts.
• Prior exposure to high-volume patient account follow-up environments.