Job Description

Employment Type:

Full time

Shift:

Day Shift

The Ambulatory PCT II/Service Representative promotes increased utilization of Loyola services by maintaining a customer service attitude that reflects the mission, vision, and values of Loyola Medicine. This role ensures effective clinical and clerical operations within the service area and performs all job duties under the highest customer service standards to exceed expectations.

The individual consistently conveys a professional and positive image of Loyola Medicine during interactions with patients, families, physicians, staff members, and internal departments.

General Patient Care

• Room patients and obtain vital signs
• Perform phlebotomy, EKGs, oxygen saturation checks, and waived testing
• Maintain patient safety at all times
• Assist with ambulation of patients using assistive devices (cane, walker, crutches)
• Support transfer and transport procedures as needed
• Assist with completion of patient testing and treatment procedures as specified by clinic protocols
• Provide wound care, including dressing changes

Front Office Responsibilities

• Demonstrate ownership of front office operations
• Greet and interact with patients and family members in a professional, welcoming manner
• Follow established protocols for patient check-in and check-out processes
• Monitor patient wait times and ensure timely service delivery

Qualifications

Minimum Education

• Required: High School Diploma or equivalent

Experience

• Preferred: At least one (1) year of previous job-related experience, C.N.A., Front Desk

Licensure/Certifications

• Required: (upon hire)
  • Certified Nursing Assistant (CNA)
  • BLS CPR thru the American Heart Association

COMPENSATION

Pay Range: $18.00- $24.44 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits:

Click or copy URL to your browser www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.