Job Description

Performs delegated tasks of patient care under the direct supervision of a registered nurse. Utilizes skills which she/he has obtained in educational programs and/or orientation and has demonstrated competency. Participates actively a member of the patient care team.

The primary role of this position is to provide continuous observation and surveillance of assigned patients through a video tele-monitoring system for patients located in an inpatient setting with identified safety risks. Video Monitor Bank (VMB) Patient Care Technicians (PCTs) utilize video monitoring technology and AI-supported algorithms to identify behaviors associated with fall risk and other patient safety concerns, allowing for timely intervention and communication with the care team. VMB PCTs can also be assigned to provide 1:1 hands-on patient care on any inpatient unit.

• Participate in shift report with outgoing and oncoming staff, reviewing patient information, safety concerns, and observed behaviors.
• Maintain continuous visual observation of assigned patients utilizing a video monitoring system.
• Utilize video monitoring technology and AI-assisted algorithms to identify patients at risk for falls and other safety events and promptly escalate concerns to clinical staff.
• Verbally redirect patients through a two-way audio communication system, communicate with patients within scope of practice, answer questions as appropriate, and provide excellent customer service while demonstrating professionalism, compassion, and courtesy at all times.
• Immediately notify clinical staff when patient assistance is required or when a patient safety concern is identified.
• Complete hourly patient observation documentation in Epic, including patient status, behaviors, interventions, notifications, and other relevant observations in accordance with established guidelines.
• Accurately document patient observations, safety concerns, care team notifications, and monitoring interventions within the electronic medical record.
• Collaborate with nursing staff and other members of the healthcare team to promote a safe patient care environment.
• Demonstrate strong computer, communication, critical thinking, and multitasking skills while monitoring multiple patients simultaneously.
• May be assigned to provide 1:1 hands-on patient care on inpatient units as needed.
• Requires extended periods of sitting while observing patients through video monitoring technology or while providing direct patient observation.
• Orientation consists of 4+ weeks of Patient Care Technician training alongside a PCT preceptor with a full patient assignment, followed by 2+ weeks of Video Monitor Bank training.
• Participates actively as a member of the interdisciplinary patient care team.

High school diploma or GED equivalent required. Patient Care Experience preferred.

License and Certification

Basic Life Support (BLS) certification.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.