The Patient Care Support Representative assists the Staffing Nurse or Clinical Administrator with the allocation of Supplemental staff to all age specific group of patients throughout the health system. This job allocates all outside agency sitter staff to patients with priority safety issues. This job demonstrates compliance with all local, state, and federal laws and regulations, including JCAHO standards, STAR service and VCU Health policies and procedures.Licensure, Certification, or Registration Requirements for Hire: N/A
Licensure, Certification, or Registration Requirements for continued employment: N/A
Experience REQUIRED: Minimum of one (1) year of previous call center; staff scheduling; medical office and/or customer service work experience
Experience PREFERRED Previous experience working in a medical office setting Previous experience with staff scheduling systems, e-mail and medical terminology
Education/training REQUIRED: High School Diploma or equivalent
Education/training PREFERRED: N/A
Independent action(s) required: Critical thinking and logical skills. Frequent changes of documentation in multiple locations. Receiving and making phone calls, and email communication. Job duties may include the handling, transportation, access to and/or contact with medications and related supplies.
Supervisory responsibilities (if applicable): N/A
Additional position requirements: Rotating shifts, weekends, and holidays may vary.
Age Specific groups served: N/A
Physical Requirements (includes use of assistance devices as appropriate):
Physical: Lifting less than 20 lbs.
Activities: Prolonged sitting
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent changeEvenings
EEO Employer/Disabled/Protected Veteran
We are a strong, passionate team of more than 12,500 who take pride in caring for every person who comes through our doors. We lift each other up so we can provide the very best and safest care to those who need us most. Together. Every day.
With the support of our university, we make up an academic medical center committed to excellence in patient care, innovation and training tomorrow’s health care workforce. We continue to educate, research and evolve – staying on the cutting edge of care.
As a community of innovators, every team member can contribute a spark of ingenuity igniting a force to discover the next cure, hold the next hand, solve the greatest challenges and create the health care of tomorrow.
We foster an atmosphere of respect and welcoming for all communities. We infuse our teams with diverse talent that inspires everyone to contribute openly and freely, maximizing their impact and creating meaningful change for our patients and community.
Join our team and help us create a new kind of patient experience. Join VCU Health.
EEO Statement:
VCU Health System strictly prohibits and does not tolerate discrimination against, or harassment of, team members, applicants, or any other covered persons because of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex (sexual orientation, gender identity or expression and pregnancy), protected veteran status, marital status, genetic information, or any other protected characteristics under applicable federal, state, or local law.
Pay Transparency Provisions:
VCU Health System complies with the Pay Transparency Provisions.
