Job Description

Patient Care Specialist III – Ambulatory Services
Full‑Time | Roanoke, VA
Schedule: 4:00 PM - 12:30 AM with rotating weekends
Shift differential available

As a Patient Care Specialist III – Ambulatory Services at our Roanoke, VA location, you will serve as a frontline leader within our ambulatory and transitional living programs. In addition to providing direct patient care, this role includes mentoring PCS I and PCS II teammates, offering real‑time coaching, and partnering with leadership to ensure care delivery aligns with clinical best practices, regulatory standards, and organizational expectations.

Why Pinnacle

• Leadership‑focused role with defined career pathing
• Collaborative, mission‑driven clinical environment
• Opportunities for professional growth and advancement
• Recognition as a clinical leader and role model
• Meaningful work supporting recovery and patient outcomes

Teammate Benefits

• 18 days Paid Time Off (PTO) and 8 paid holidays
• Shift differential for evening and overnight coverage
• Variable pay structure based on experience and education
• Defined career pathing through the Patient Care Specialist Tier Program
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) at eligible facilities
• Access to 600+ free CEU courses
• Discounted tuition opportunities through Capella University
• Schedule flexibility to support work‑life balance
• Merit‑based increases recognizing performance and leadership growth
• Commitment to Diversity, Equity, and Inclusion

Qualifications

• High school diploma or equivalent
• Minimum of two (2) years of experience in a behavioral healthcare or substance use treatment setting
• Intermediate knowledge of addiction and the recovery process
• Strong working knowledge of Microsoft Office (Outlook, Teams, Word)
• Demonstrated ability to mentor, coach, and support teammates
• Valid driver’s license in the state of employment
• CPR and MANDT certification (training provided and maintained as required)
• Ability to travel locally up to 25%, including patient transportation

Preferred Qualifications

• Associate degree in a behavioral science discipline
• State‑recognized peer support or addiction training certification
• Advanced knowledge of addiction treatment and recovery principles
• Strong documentation skills and electronic health record (EHR) experience

Responsibilities

• Support patient engagement through role modeling, motivational interviewing, and reinforcement of program expectations
• Promote a trauma‑informed, recovery‑oriented environment through calm, consistent leadership
• Support AMA prevention and early intervention by monitoring risk indicators and communicating concerns to the treatment team
• Assist with admissions by monitoring patient safety, completing documentation, and supporting orientation into care
• Facilitate patient cellphone access in accordance with the Transitional Living Playbook
• Follow all safety, medical, infection control, and security protocols
• Conduct patient and belongings searches for contraband and manage valuables per policy
• Monitor patient self‑administration of medications and obtain vital signs as required
• Maintain readiness for medical and behavioral emergencies, including overdose response and Narcan administration
• Ensure accurate and timely EHR documentation, including shift reports, incident reports, and patient observations
• Facilitate or support recovery activities, groups, and independent living skill development
• Assist with meal planning, grocery orders, and hands‑on life skills education
• Support patients with basic aftercare planning documentation and coordination with the treatment team
• Provide safe and compliant patient transportation and maintain accurate mileage logs
• Support store runs and community outings following established safety guidelines
• Maintain a clean, safe, and structured physical environment through routine inspections
• Perform all duties in accordance with CARF standards to support accreditation readiness
• Provide real‑time mentorship, coaching, and support to PCS I and PCS II teammates
• Support onboarding and training of new teammates
• Maintain required certifications and training
• Perform other duties as assigned

Join our team. Start saving lives today.