Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves.
Coordinates advanced patient support and front office workflows, resolving non-routine scheduling, documentation, communication, and care coordination issues that affect daily clinical operations. Serves as a knowledgeable resource for patient access processes, system workflows, and front office standards, supporting consistent execution across the team.<br><br>Patient Care Specialist III works under limited supervision to resolve non-routine operational problems and takes on projects that require analysis and cross-functional input. Decisions impact team output and the quality of administrative or operational processes. This job independently determines methods for new assignments, makes recommendations on process changes, and may informally guide entry-level employees.
Key Responsibilities • Resolve non-routine patient scheduling, registration, documentation, and communication issues using established policies and operational judgment. • Review patient records, appointment activity, and front office work queues to identify gaps, delays, or errors requiring follow-up. • Coordinate with providers, clinical staff, billing, referrals, and other internal teams to address patient access or care support issues. • Support process improvements that strengthen front office accuracy, workflow consistency, and patient experience. • Provide informal guidance to other staff on scheduling procedures, system navigation, documentation standards, and escalation practices. • Prepare reports, work queue updates, or operational tracking information to support daily management of clinical support activities. • Handle escalated patient interactions within established guidelines, involving leadership or licensed clinical staff when appropriate.
$19.00
to
$28.50
The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.
Founded in Port Charlotte, Florida, in 2008, and now headquartered in Fort Myers, Millennium Physician Group is one of the largest comprehensive physician-led groups with more than 900+ healthcare providers and 200+ locations now including FL, TX, NC, and GA.
Services center on primary care and are complemented by specialty care, walk-in centers, radiology and lab services, physical therapy, telehealth, wellness programs, home health, hospital care, and much more.
Nationally recognized as a leader in value-based care with consistently high levels of physician engagement, Millennium aims to create a genuinely connected healthcare experience for patients by providing a comprehensive and coordinated approach to healthcare… and be Your Connection to a Healthier Life.
