Job Description

Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves.

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Job Description Summary

Patient Care Specialist II

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How will you make an impact & Requirements

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Job Title: Specialist, Patient Care II Reports to: Mgr., Practice

Department: Administrative Support Workers Locations: Onsite

FLSA: Non-Exempt Pay Grade: N43

Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and

Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the

largest in the United States. At Millennium Physician Group, our employees are the foundation of our success.

Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere

that empowers you to seek better ways to deliver care to our patients and their families. We also promise to

care for you as an individual and help you grow in your role

The Patient Care Specialist II performs advanced administrative and patient access duties to support daily

medical office operations. This role is responsible for independently registering patients, verifying insurance,

processing referrals, and resolving basic billing or documentation issues. The Specialist II ensures all

interactions comply with HIPAA, privacy, and organizational policies while consistently providing exceptional

service to patients, families, and staff.

Responsibilities

• Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact

information is accurate and current in the EHR.

• Collects and processes copayments following standard cash-handling and reconciliation procedures.
• Verifies insurance eligibility, obtains required authorizations, and documents verification results

accurately in the patient record.

• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
• Answers and routes phone calls, schedules or reschedules appointments, and maintains daily

appointment schedules while communicating adjustments to clinical staff.

• Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a

timely and accurate manner.

• Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents

into the EHR.

• Reviews patient accounts for outstanding balances or documentation errors and partners with billing

to resolve discrepancies.

• Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing

documentation, and limiting access to authorized users only.

• Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly

according to established protocols.

• Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and

accuracy.

• Provides professional, courteous customer service and maintains composure during high-volume or

challenging situations.

• Coordinates scheduling across multiple providers, departments, or specialties to support efficient

patient flow.

• Audits patient charts, registration data, and referral documentation to identify and correct compliance

or process issues.

• Participates in mandatory training programs related to compliance, privacy, workflow changes, and

patient experience.

• Supports the Practice Manager and care team with assigned administrative tasks.
• Participates in departmental audits, workflow redesign initiatives, and implementation of new systems

or technologies.

• Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or

service metrics.

• Demonstrate excellent guest service to internal team members and patients.
• Performs other related duties as assigned.

Qualifications

• High school diploma or GED required.
• 2+years of progressive experience in a healthcare or patient access environment.
• Strong working knowledge of EHR systems, insurance verification, and medical terminology.
• Strong attention to detail, interpersonal communication, and time-management skills.
• Demonstrated professionalism and commitment to patient confidentiality.
• Demonstrates empathy and professionalism when interacting with patients and families.
• Adheres to HIPAA and privacy standards in all communications and record handling.
• Consistently meets expectations, follows direction, and maintains punctuality.
• Adjusts to changing workflows and patient volume with composure and teamwork.
• Demonstrated ability to manage multiple priorities while maintaining accuracy.
• Proven commitment to maintaining confidentiality, accuracy, and professional ethics.
• Ability to work independently in a fast-paced, cross-functional environment.

Physical Demands

• Sedentary work. Exer􀆟ng up to 10 pounds of force occasionally and/or negligible amount of force

frequently or constantly to li􀅌, carry, push, pull, or otherwise move objects. Repe􀆟􀆟ve mo􀆟on.

Substan􀆟al movements (mo􀆟ons) of the wrists, hands, and/or fingers. The worker must have close

visual acuity to perform an ac􀆟vity such as: preparing and analyzing data and figures; transcribing;

viewing a computer terminal; extensive reading. Ability to li􀅌 to 15 lbs. independently not to exceed

50 lbs. without help.

Equal Employment Opportunity

• MPG is committed to equal employment opportunities. We will not discriminate against employees or

applicants for employment in employment opportunities or practices based on race, color, sex

(including pregnancy), genetic information, sexual orientation, religion, physical or mental disability,

age, military or veteran status, marital status, familial status, national origin, or any other legally

protected class.

• Equal opportunity applies to all areas of the employment relationship, including hiring, promotions,

training, terminations, working conditions, pay, and other terms and conditions of employment.

• Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In

keeping with our commitment, MPG will take steps to assure that people with disabilities are provided

reasonable accommodations. Accordingly, if reasonable accommodation is required to fully

participate in the job application or interview process, to perform the essential functions of the

position, and/or to receive all other benefits and privileges of employment, contact

HRbenefits@mpgus.com.

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Compensation Range:

$17.10

to

$25.65

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.