Job Description

Patient Care Specialist II – Ambulatory Services

Full-Time | Roanoke, VA

We offer competitive compensation, meaningful benefits, and opportunities for professional growth within a clear care and leadership pathway.

As a Patient Care Specialist II at our Roanoke, VA location, you will be an active member of a multidisciplinary treatment team providing direct patient care in a transitional living and ambulatory recovery environment. In this role, you will support patient engagement, safety, and structure while modeling best practices and providing peer‑based guidance to PCS I teammates.

Why Choose Pinnacle Treatment Centers
At Pinnacle, Patient Care Specialists are essential to creating safe, structured, and recovery‑focused environments. The PCS II role offers increased responsibility, peer mentorship opportunities, and a clear step forward in the Patient Care career pathway. You’ll work alongside experienced professionals in a team‑driven setting where your contributions directly support patient stability, engagement, and long‑term recovery.

Teammate Benefits

• 18 days Paid Time Off (PTO) and 8 paid holidays
• Variable pay structure based on experience and education
• Defined career pathing through the Patient Care Specialist Tier Program
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) – available at eligible facilities
• Access to over 600 free CEU courses
• Discounted tuition opportunities through Capella University
• Schedule flexibility to support work‑life balance
• Merit‑based increases recognizing growth and performance
• Commitment to Diversity, Equity, and Inclusion

Qualifications

• High school diploma or equivalent
• Minimum of one (1) year of experience in a similar role within a behavioral healthcare or substance use treatment setting
• Basic knowledge of addiction and the recovery process
• Working knowledge of or willingness to learn Microsoft Office (Outlook, Teams, Word)
• Valid driver’s license in the state of employment
• CPR and MANDT certification (training provided and maintained as required)
• Ability to travel locally up to 30%, including patient transportation

Preferred Qualifications

• One and a half (1.5) years of experience in a behavioral healthcare setting
• State‑recognized addiction training certificate
• Intermediate knowledge of addiction treatment and recovery principles
• Strong computer and documentation skills

Responsibilities

• Support patient engagement through role modeling, motivational interviewing, and encouraging participation in treatment programming
• Promote a trauma‑informed, recovery‑oriented environment through consistent structure, empathy, and respectful enforcement of program guidelines
• Support AMA prevention and early intervention by monitoring risk indicators and promptly communicating concerns to the treatment team
• Assist with patient admissions by monitoring safety, orienting patients to program expectations, and completing required documentation
• Facilitate patient cellphone access in accordance with the Transitional Living Playbook
• Follow all safety, infection control, and medical protocols, including searches, drug screen observations, and heat treatments
• Search patients and belongings for contraband and manage valuables according to policy
• Monitor patient self‑administration of medications and obtain vital signs as required, reporting concerns to medical staff
• Maintain readiness for medical and behavioral emergencies, including overdose response and Narcan administration
• Complete timely and accurate EHR and facility documentation, including shift reports and incident documentation
• Support or facilitate patient activities, recovery support groups, and life skills development
• Assist with meal planning, grocery orders, and independent living skill development
• Support patients with basic aftercare planning documentation and communication with the treatment team
• Provide safe and compliant transportation for patients, maintaining mileage and travel records
• Conduct facility inspections to ensure a clean, safe, and secure environment
• Perform all duties in alignment with CARF standards
• Support PCS I teammates through guidance, questions, and peer‑based skill building
• Model professionalism, accountability, and best practices in patient care and communication
• Maintain required training and certifications
• Perform other duties as assigned

Join our team. Start saving lives today