Job Description

Position Type: Full-time

Department: Clinic Solutions

Work Location: Remote

Work Hours: Monday to Friday Standard Office Hours – Either 8am – 4pm or 9am -5pm (PST)

Work Arrangement: Remote

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

At Sentrex, we thrive when our people thrive. The Patient Care Navigator is a key member of the Clinic Solutions Team, responsible for coordinating and delivering patient-centred services across the continuum of care. This role serves as the primary point of contact for patients, physicians, pharmacy, and other healthcare team. This role will be supporting individuals living with Inflammatory Bowel Disease (IBD). The Patient Care Navigator ensures a seamless, timely, and high-quality patient journey from treatment initiation through ongoing monitoring. By proactively coordinating care, this role minimizes delays, supports safe and accurate transitions, and enables continuity of care across all stakeholders. This position requires direct collaboration with patients, physicians, specialty pharmacies, insurers, public healthcare systems, and other healthcare professionals to facilitate access to prescribed therapies, secure coverage, reinforce patient education, and support a collaborative, integrated care model

A Day in the Life (What you will do here):

• Responsible for the timely enrollment of the patients into the Patient Support
• Process data entry activities of pertinent information received at different points of
• contact during the delivery of services. Responds to calls, emails and voicemails in a
• very efficient and friendly manner.
• Navigates the Canadian reimbursement landscape with ease and confidence to
• secure coverage for various disease states, products, and testing.
• Develop strong relationships with patients, caregivers, and their healthcare team by
• infusing confidence, trust, security, and relief.
• Sets and processes tasks on time, and as required, to ensure an optimal patient and
• Physician experience.
• Document and maintain patient records to ensure treatment history is adequately
• Ensures patient services are coordinated and tracked in a timely manner resulting
• in quick and continued access to therapy.
• Prioritizes conflicting needs; handles all matters expeditiously, proactively, and
• follows-through on tasks to successful completion.
• Electronically updates the Customer Relationship Management (CRM) and provides patients and clinics with timely proactive updates.
• Successfully completes critical aspects of deliverables with a hands-on collaborative approach.
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines.
• Requirement to maintain outlined service levels for various clients, projects and initiatives. Fosters and promotes a spirit of teamwork while working with various internal business units.
• Acts a liaison and provides ongoing feedback to the Manager based-on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.
• Participates in building relationships crucial to the success of the organization, and manages a variety of special projects, some of which may have organizational impact.
• Always maintains professionalism, and strict confidentiality with all materials, and exercises discretion when interfacing with the business.
• Additional duties as required and as determined by your Manager.

What you need to ensure you are set up for success:

• A Bachelor’s degree in a related field or equivalent work experience.
• Previous experience working within a specialty pharmacy considered a strong asset. Experienced in disease state areas such as Hepatology and/or Gastroenterology.
• Experience working directly with Physicians, with a comprehensive understanding of patient flow.
• Proficiency in Microsoft Office suite, phone systems, and experience working with databases (i.e., ERP/CRM). Extensive computer and software skills.
• Previous experience working within a Patient Support Programs required. Strong organizational skills with the ability to handle changing priorities effortlessly and independently.
• Able to accurately input information into various paper and electronic forms, with attention to detail and accuracy being essential.
• Self-directed individual who can work independently with minimal supervision. · Knowledge of private and public reimbursement structure, systems, and the process to navigate, is required.
• Must be able to work from home and have a quiet, private home office space.
• Excellent verbal and written communication skills in English.
• Strong analytical skills including interpretation of regulation and legislation.
• Knowledge of the pharmaceutical distribution industry is required.
• Excellent interpersonal skills, customer service, problem-solving, and conflict resolution skills.

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• RRSP Matching Program
• Employee & Family Assistance Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.