Job Description

Who we are

Our award-winning Bariatric Practice is based on providing exemplary customer service while assisting patients to achieve their weight loss goals. With the support of our employees and our team of skilled bariatric surgeons, we use innovative systems to successfully get our patients on the path to improved health. We serve patients in New York, New Jersey, and Connecticut.

How you’ll serve our patients

Every day is an opportunity to grow and provide better outcomes at every level. Whether your interests lie in medical staff, administration, facilities, or marketing, every individual plays an important part in our success and the success of our patients. We are a fast-paced, growing practice that is always looking for new talent and great employees to enhance our team.

You will serve patients daily in a multitude of ways:

What is in it for you

Medical Insurance, Dental & Vision Insurance, 401k & 4% Match, Employer Paid Life and AD&D insurance, Paid Time Off and Sick Time, 7 Holidays, Career Growth & Development

The pay rate for this position is $23.00- $25.00 per hour based on experience.

Responsibilities

• Communicating with patients about their weight loss journey through emails, phone, Zoom calls, and face-to-face conversations
• Managing patient accounts with contact information, insurance and financial information in a confidential manner
• Scheduling patient visits and answer questions, including billing and weight loss journey from start to finish
• Coordinating all surgical procedures for patients and communicate with medical facilities such as hospitals and ambulatory surgery centers
• Ensuring services comply with state and federal regulatory requirements
• Teamwork to coordinate with Doctors and other health care personnel
• Strong verbal communication skills to communicate with patients and the health care team
• People skills to connect emotionally with patients
• Experience in either Patient Experience or Customer Service
• Patient Care Coordinators are to be in-office (where applicable), and may be required to travel, as meeting New Patients face-to-face adds to the patient’s experience

Qualifications

• Bachelor's degree preferred
• Bilingual (English/Spanish) preferred